Christine Jenkin
TINANA,QLD
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Minor Home Modifications Coordinator
Home Assist Community Services
Maryborough, QLD
07.2010 - 07.2021
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Organized team events to promote a positive work environment.
- Facilitated communication between different departments in order to resolve issues quickly.
- Monitored inventory levels and ordered additional supplies as needed.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Recruited, interviewed and selected employees to fill vacant roles.
Volunteer
Home Assist Community Services
Maryborough, QLD
07.2008 - 07.2010
- Attended monthly meetings with other non-profit organizations to discuss collaborations between them.
- Provided guidance and support to fellow volunteers during their shifts.
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Attended weekly meetings to discuss progress and future initiatives.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Offered support and assistance to community members.
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Maintained accurate records and documented client data in company databases.
Skills
- Consulting
- Business Administration
- Recordkeeping
- Staff Supervision
- Information Collection
- Data Entry
- Database Management
- Administrative Leadership
- Event Coordination
- Discretion and Confidentiality
- Relationship Building
- Project Coordination
- Data retrieval systems
- Scheduling expertise
- Professional Networking
- Customer Service
- Administrative Oversight
- Document Control
- Regulatory Compliance
- Scheduling and calendar management
- Work Planning and Prioritization
- MS Office
- Meeting Coordination
- Strategic Planning
- Employee Supervision
- Travel Coordination
- Scheduling
- Appointment Scheduling
- Facilities Maintenance
- Coaching and Mentoring
- Database Administration
- Team building
- Time Management
- Multitasking
- Problem-Solving
- Attention to Detail
Certification
- Certificate III Community Services - Phoenix Learning
- Quality, Safety And You, NDIS
Recognition Awards
- Certificate of Appreciation - Compassion & Empathy
- Certificate of Appreciation - Dedication
Referees
Cassie Robertson - Previous Work Colleague - Major Home Modifications Team Leader Home Assist Community Services - Previous
E: cassie.robertson@hotmail.com
M: 0488 900 546
- Kim Sharkey - Previous Work Colleague - Major Home Modifications Coordinator with Home Assist Community Services - Current
E: sharkey508@bigpond.com
M: 0422 130 500
References
References available upon request.
Timeline
Minor Home Modifications Coordinator
Home Assist Community Services
07.2010 - 07.2021
Volunteer
Home Assist Community Services
07.2008 - 07.2010
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