Christine Jones
Townsville,QLD
Summary
Driven professional with a proven track record in customer service and warehouse operations, notably at Wesfil Australia. Excelled in maintaining workplace cleanliness and safety, alongside enhancing customer satisfaction through empathetic service and efficient problem-solving. Skilled in order processing and certified in forklift driving, demonstrating a balanced blend of hard and soft skills to optimize operational efficiency and client relations.
Overview
21
21
years of professional experience
Work History
Warehouse Storeperson
Wesfil Australia
06.2014 - Current
- Collaborated with team members to achieve daily goals, promoting a positive work environment through open communication and teamwork.
- Maintained clean, organized warehouse spaces, enabling efficient movement of goods and reducing risk of accidents or damage to products.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Expedited order processing through proficient use of warehouse equipment such as forklifts, pallet jacks, and barcode scanners.
- Managed incoming shipments, verifying contents against purchase orders before logging into the inventory system accurately and promptly.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Drove forklifts, pallet jacks and other equipment to move materials.
Customer Service Representative
Autobarn Townsville
03.2011 - 01.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Caltex
01.2003 - 02.2011
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
Education
Kirwan State High School
Kirwan, QLDSkills
- Order Picking
- Loading and unloading
- Packaging and Labeling
- Workplace Cleanliness
- Warehouse Safety
- Heavy Lifting
- Certified Forklift Driver
- Customer Service
- Problem-solving abilities
- Professional telephone demeanor
- Order Processing
- Product Sales
- Order Fulfillment
Timeline
Warehouse Storeperson
Wesfil Australia
06.2014 - Current
Customer Service Representative
Autobarn Townsville
03.2011 - 01.2014
Customer Service Cashier
Caltex
01.2003 - 02.2011
Kirwan State High School
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