Christine Kaddis
Lethbridge Park,NSW
Summary
Barista Shift Supervisor with extensive experience in managing and training teams to achieve service quality and customer satisfaction. Proficient in coffee-making techniques and store operations, consistently implementing improvements to optimize efficiency. Known for exceptional leadership and organizational skills, fostering a collaborative work environment to achieve business goals.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
T-Spoon Cafe
Jamisontown
06.2024 - Current
- Prepare quality beverages, ensuring customer satisfaction and repeat business
- Manage inventory levels, reducing waste and optimizing supply chain
- Train new staff, enhancing their efficiency and service delivery
- Address customer inquiries and resolve issues promptly, improving customer experience
- Ensure compliance with coffee operations, ensuring customer satisfaction
- Maintain impeccable cleanliness standards and efficiently manage daily tasks
- Master diverse brewing techniques and latte art
- Accurately process transactions and maintain cash drawer balance
Barista Shift Supervisor
Greenway Cafe
Colebee
06.2022 - 01.2024
- Created a safe and positive space of open communication, kindness, closure, managing policies and rewards
- Demonstrated ability to effectively manage food costs and ensure high food cost efficiency
- Maintained awareness of daily transactions, including sales totals and cash flow
- Identified areas of improvement within the store operations process, developed plans for implementing changes that improved efficiency
- Assisted with opening and closing tasks and checking cash drawers at the end of the day
- Developed innovative solutions for tackling challenges, including employee retention, shift conflicts, and customer satisfaction
- Implemented a new coffee blend, creating a unique and consistent coffee selection while optimizing inventory management processes
Fast Food Worker
McDonald's Restaurant
Central Coast
02.2018 - 06.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment
- Maintained cleanliness and organization in the dining area, ensuring a pleasant atmosphere for customers
- Demonstrated food processing by accurately weighing and measuring ingredients for menu items
Kids Activities Team Member
Kids Entertainment Sydney
07.2021 - 05.2022
- Enhanced customer experience by providing exceptional service and engaging customer experience
- Contributed to increased revenue streams through dynamic performance and attention to detail
- Collaborated with team members to create sustainable experiences for guests during special events
- Recommended solutions to scheduling dilemmas, managing employee schedules collaboratively while improving the quality of service
- Promoted a safe and productive environment for children by utilizing an established safety process and guidelines
- Demonstrated dynamic performance and interactive activities, significantly boosting guest attendance and creating unforgettable experiences
Retail Assistant (Work Placement)
Salvation Army Thrift Store
Mount Druitt
09.2020 - 09.2020
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently
- Enhanced store appearance through diligent merchandising and regular upkeep of displays
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies
- Collaborated with team members to accomplish sales goals and improve overall store performance
Retail Assistant (Work Placement)
Spotlight On Retail
Mount Druitt
11.2019 - 11.2019
- Created visual merchandising and styled window displays
- Developed and implemented merchandising displays to better market and increase sales on high-profile margin products
- Established a loyal clientele through customer satisfaction and excellent customer service
Education
Year 12 -
Colyton High School
NSW12-2020
Bachelor of Arts - Pathway to Teaching Primary
Western Sydney University
Skills
- Food presentation
- Customer Service
- Organization
- Time management
- Critical Thinking
- Latte Art
- Restaurant Operations
- Money Handling
- Planning
- Communication
- Team Player
- Staff training
- Opening and closing duties
- New hire training
Certification
- Retail Certificate III
Timeline
Barista
T-Spoon Cafe
06.2024 - Current
Barista Shift Supervisor
Greenway Cafe
06.2022 - 01.2024
Kids Activities Team Member
Kids Entertainment Sydney
07.2021 - 05.2022
Retail Assistant (Work Placement)
Salvation Army Thrift Store
09.2020 - 09.2020
Retail Assistant (Work Placement)
Spotlight On Retail
11.2019 - 11.2019
Fast Food Worker
McDonald's Restaurant
02.2018 - 06.2022
Year 12 -
Colyton High School
Bachelor of Arts - Pathway to Teaching Primary
Western Sydney University