Summary
Overview
Work History
Skills
Certification
Reference
Timeline
Generic

Christine McCormick

Nanango,QLD

Summary

Results-driven Duty Manager with a proven track record of success in multiple hotels throughout Kingaroy, excelling in customer service delivery and relationship development. Utilized strong leadership and problem-solving capabilities to enhance team performance, resolve escalated issues, and achieve a notable increase in customer satisfaction. Committed to upholding compliance and operational excellence in fast-paced hotel environments. As Duty Manager, ensured seamless hotel operations, adhered to established protocols, and upheld rules and regulations as mandated by OLGA.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Duty Manager

The Australian Hotel
03.2025 - Current
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Functions: Mothers days. Christmas in July.
  • Promotion set ups.
  • Cocktails

Duty Manager

Carrollee Hotel
06.2020 - 12.2024
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
  • Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Ensured compliance with all company policies, local regulations, and industry standards related to hotel operations.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Functions: Birthdays, weddings receptions, Wakes, Mother’s Day, Valentine’s Day, Christmas set up, Music awards night, Melbourne cup, Australia Day.
  • Promotional set ups.
  • Cocktails.

Duty Manager

Commercial Hotel
12.2024 - 03.2025
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Functions: Valentine’s Day, Birthdays, Wakes.
  • Cocktails

Bistro Team Leader

Kingaroy RSL
11.2019 - 06.2020
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Functions: Anzac Day, weddings/reception birthdays, Christmas in July, Melbourne cup, mother’s Day, valentine’s Day.

2IC Bistro Supervisor

Beenleigh RSL
02.2016 - 12.2018
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Maintained a clean and safe environment by enforcing strict adherence to health code regulations.
  • Implemented training programs for new hires to improve their skillsets and ensure seamless integration into the team.
  • Upheld high standards of quality in all aspects of the operation including food preparation, presentation, and service delivery processes.
  • Managed and monitored product quality, service and satisfaction trends, evaluated concerns and addressed issues to make improvements.
  • Coordinated with kitchen staff to ensure timely food preparation while maintaining consistent quality.
  • Supervised, supported, scheduled and assigned daily work to bistro team members.
  • Reduced waste, controlling inventory levels and optimizing food ordering procedures.
  • Tracked daily sales reports using POS system data analysis tools for continuous improvement efforts.
  • Facilitated efficient communication between front-of-house staff and kitchen teams resulting in smoother service flow.
  • Fostered a positive work culture by promoting teamwork, open communication, and employee recognition programs.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Served consistent portions following recipes and control standards.
  • Functions: ANZAC day, weddings, birthday, wakes, Melbourne cup Australia Day, Valentine’s Day, mother’s Day

Bistro Team Leader.

Redcliffe RSL
07.2015 - 04.2016
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Skills

  • Customer service
  • Customer service focus
  • Time management
  • New employee training
  • Customer communication
  • Attention to detail
  • Professionalism and integrity
  • Relationship building
  • Cash management
  • Written and oral communication
  • Staff training and development
  • Delegating work
  • Work planning and organization
  • Policy implementation
  • Health and safety compliance
  • Staff training
  • Strong leadership

Certification

RMLV

RSA

RSG

Approved manager

Food safety

Certificate IV in hospitality

Customer liaison officer.

First Aid

TAB compliance

KENO

Covid certificates

Reference

Alan 0428 677 395

Timeline

Duty Manager

The Australian Hotel
03.2025 - Current

Duty Manager

Commercial Hotel
12.2024 - 03.2025

Duty Manager

Carrollee Hotel
06.2020 - 12.2024

Bistro Team Leader

Kingaroy RSL
11.2019 - 06.2020

2IC Bistro Supervisor

Beenleigh RSL
02.2016 - 12.2018

Bistro Team Leader.

Redcliffe RSL
07.2015 - 04.2016

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Christine McCormick