Summary
Overview
Work History
Education
Skills
Timeline
Thank you for your consideration
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Christine McCutcheon

Ashmore,QLD

Summary

Knowledgeable Supervisor with proven ability to oversee multiple locations and ensure efficient operations. Adept at driving operational improvements and fostering team productivity, resulting in enhanced performance and customer satisfaction. Demonstrated excellence in leadership and problem-solving, consistently maintaining high standards and achieving organizational goals.


I have a proven record of 100% Loyalty to my employers, always going above and beyond expectations.


I organised and ran the International Covid Hotels in partnership with The Australian Defence Force and Queensland Health. This was a hugely profitable contract for QML Pathology. I also ran dozens of NRL and AFL covid clinics for players and their families.


I have a proven history with staff engagement. I have organised the QML Christmas Party for GC North and Central for the past 5 years, I designed and produced a GC QML newsletter and I ensure staff receive their positive feedback from Medway. I organise Secret Santa between the staff and personally drop their gifts off.


I have worked as a Supervisor for all 3 Gold Coast Zones. I have been created rosters, moved staff due to sick calls and completed KRONOS for all 3 zones.


I look after Sports Integrity Australia, another contract for QML, Allotting staff after hours for random community collections.


I looked after and taught other staff the downloading of Holters and ABPs for all of the Gold Coast region.


I was responsible for all P2P stores orders for the Gold Coast and have since taught other Collectors. I have experience approving these stores from the Area Manager level.


I worked with Robina Primary Medical Centre in setting up BUPA (Immigration) bloods for another contract, and educated the staff in the procedures.


I have worked in Housecalls and Courier roles.


I have managed to decrease clinic closures and Overtime substantially.


I am up to date with LITMOS, PAPR, MyPulse, and other WHS responsibilities.


I received my certificate in Financial Procurement with QAS.


I applied for and received State Funding for Rural and Remote Women's Forum and survey with QAS.


I spearheaded a community Drive to raise $26,000 to purchase an Advanced Life Support manikin which I shared with other community groups.


I commenced Clinical Teleconference's (pre-TEAMS) to promote cohesion and for staff across isolated communities.



Overview

38
38
years of professional experience

Work History

Area Supervisor

QML Pathology
04.2018 - Current
  • Assisted in daily operations, ensuring compliance with safety and quality standards.
  • Supported team in inventory management, enhancing accuracy of stock levels. Created stock templates for each clinic.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations. Clinic maintenance, Fridge temps, Expired Stock checklists
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Contributed to training sessions for new employees on operational procedures.
  • Developed schedules and shifts to optimize workforce efficiency.
  • Provided ongoing coaching to staff members, promoting skill development and career progression.

First Aid Instructor

Smarty Mums Know It All
01.2007 - 01.2009
  • Developed and delivered comprehensive first aid training programs for diverse audiences.
  • Evaluated participant performance through practical assessments and provided constructive feedback.
  • Facilitated workshops on emergency response techniques, enhancing learner engagement and retention.
  • Collaborated with local organizations to promote first aid awareness and community safety initiatives.
  • Increased community awareness about the importance of first aid education through active participation in local events and outreach initiatives.
  • Fostered a supportive learning environment that encouraged students to ask questions, clarify doubts, and build confidence in their abilities.

Office in Charge/Intensive Care Paramedic

Queensland Ambulance Services
01.1991 - 01.2009
  • Administered advanced life support measures to stabilize patients in critical condition.
  • Collaborated with multidisciplinary teams to ensure effective patient care during emergency situations.
  • Trained paramedics on protocols, equipment usage, and emergency response techniques.
  • Evaluated patient conditions swiftly to determine appropriate interventions and transport decisions.
  • Conducted thorough documentation of patient assessments and treatments for compliance and continuity of care.
  • Conducted community first aid courses.
  • Facilitated isolated communities to join the Guinness Book of Records for the most people performing CPR at the same time.
  • Managed inventory of medical supplies and equipment, ensuring readiness for emergency calls.
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and paediatric advanced life support (PALS) under pressure.
  • Ensured patient safety by adhering to strict protocols for proper lifting techniques, equipment use, and infection control.
  • Participated in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.
  • Provided critical incident stress debriefing to fellow emergency medical services personnel following traumatic calls, fostering a supportive work environment for all team members.
  • Supported local disaster response efforts by preparing ambulances with necessary supplies and assisting victims at mass casualty incidents or natural disasters.
  • Worked various shifts including night-shift's and on-call.
  • Worked Domestically Central QLD, SE QLD, remote FNQ (Indigenous Island), International for the London Ambulance Service.
  • Rostering for sporting events.
  • Won the Station of the Year for Safety Initiatives.

Enrolled Nurse

Queensland Health
02.1988 - 01.1991
  • Administered medications and treatments per physician orders, ensuring compliance with safety protocols.
  • Monitored patient vital signs, identifying changes and responding promptly to health concerns.
  • Collaborated with interdisciplinary teams to develop and implement comprehensive care plans.
  • Educated patients and families on health management, enhancing understanding of treatment options.
  • Performed routine wound care and dressing changes on schedule.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Licence A in Radiography

Education

Certificate IV - TAE40116 - Trainer And Assessor

HBA Learning Centres
06-2018

Cert III - Pathology Collection

TAFE QLD
QLD
04-2018

Bachelor of Science - Rural And Remote Paramedic Practice

James Cook University
QLD
07-2008

Bachelor of Science - Emergency Services

Queensland University of Technology
Brisbane, QLD
11-2006

Associate of Science - Intensive Care Paramedic

Queensland University of Technology
Brisbane, QLD
12-2002

Associate of Applied Science - Applied Science

TAFE QLD
QLD
11-1994

Diploma - Enrolled Nursing

Queensland Health
12-1989

Skills

  • Team management
  • Production management
  • Task delegation
  • Multi-unit management
  • Courses:
  • 2008 Corporate Sponsorship Workshop
  • 2008 Crime Scene Preservation
  • 2007 Personally designed State-Wide Dept of Emergency Services Survey
  • 2007 Strategic Management Workshop
  • 2007 Bio-Terrorism exercise with QPS and Federal Police
  • 2007 Springboard for Women workshop - Cairns
  • 2007 Pandemic Influenza Training
  • 2006 Australia Achievement Medal - working with aboriginal communities and supporting DES female staff
  • 2006 $3000 KJM Foundation & QAS Research and Development award
  • 2006 MCEP certificate
  • 2006 Establishment of Local Ambulance Committee on Mornington Island
  • 2005 Pathology and Risk Management (High Distinction)
  • 2005 Financial Procurement certificate

Timeline

Area Supervisor

QML Pathology
04.2018 - Current

First Aid Instructor

Smarty Mums Know It All
01.2007 - 01.2009

Office in Charge/Intensive Care Paramedic

Queensland Ambulance Services
01.1991 - 01.2009

Enrolled Nurse

Queensland Health
02.1988 - 01.1991

Certificate IV - TAE40116 - Trainer And Assessor

HBA Learning Centres

Cert III - Pathology Collection

TAFE QLD

Bachelor of Science - Rural And Remote Paramedic Practice

James Cook University

Bachelor of Science - Emergency Services

Queensland University of Technology

Associate of Science - Intensive Care Paramedic

Queensland University of Technology

Associate of Applied Science - Applied Science

TAFE QLD

Diploma - Enrolled Nursing

Queensland Health

Thank you for your consideration

Kind Regards


Christine McCutcheon

0413085185

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