Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Mexis Moutsos

Sydney

Summary

Dynamic leader with extensive experience across sales, delivery and operations excelling in strategic planning and contract negotiations. Proven track record in enhancing service delivery excellence and fostering collaborative environments. Adept at crisis management, driving operational efficiency, and cultivating strong vendor relationships to achieve business objectives. Committed to mentoring teams and promoting a growth mindset.

Overview

27
27
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Head of Managed Services

Capgemini
03.2023 - 08.2025
  • Managed client, people, financial, business strategy, assets and all aspects of solutions, sales, delivery and operations for the cloud and integration services organisation across APAC region.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Represented the organization at industry events, conferences, and public meetings.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Represented and led growth mindset, executive coaching , diversity and inclusion, mentorship and inter company panel forums.
  • Negotiated high-value contracts with vendors and partners to optimize resource
  • Developed and executed marketing strategies to increase brand awareness and market share.
  • Formed and sustained strategic relationships with clients.

Senior Director Modern Workplace

Capgemini
07.2022 - 03.2023
  • Managed resource allocation to ensure projects adhered to timelines and budgets effectively.
  • Developed comprehensive training programs for staff to enhance skills and knowledge retention.
  • Conducted market analysis to identify trends and opportunities for business growth initiatives.
  • Developed and implemented strategic plans to maximize organizational efficiency, effectiveness, and profitability.
  • Built relationships with external partners, vendors, and customers in order to foster collaboration.
  • Established key performance indicators to track progress towards goals.
  • Collaborated with executive leadership team to develop long-term objectives that would drive success.
  • Provided guidance on best practices in project management to ensure successful outcomes.
  • Represented the organization at industry events, conferences, and public meetings.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Consulting Practice Director

Empired
02.2017 - 07.2022
  • Led project teams to deliver client solutions in diverse industries.
  • Developed strategic plans to enhance consulting service offerings and client satisfaction.
  • Facilitated workshops to identify client needs and tailor consulting strategies for the Enterprise Solutions Practice ( Digital Experience, Modern Workplace, Data and Integration Services).
  • Coordinated with internal stakeholders to develop proposals for potential clients.
  • Provided leadership and guidance on complex projects, ensuring successful outcomes.
  • Managed project budgets and resources to ensure cost effectiveness.
  • Identified opportunities for new business development and client engagement.
  • Managed relationships with external vendors to ensure timely delivery of services.
  • Developed and implemented strategic plans to support the growth of consulting practice.
  • Maintained relationships with existing clients by providing ongoing support and advice.
  • Established key performance indicators to measure success of consultancy activities.
  • Negotiated contracts with vendors and suppliers related to the practice's operations.
  • Created and implemented policies and procedures for effective practice management.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Mentored and coached interns and newly hired team members on office procedures and computer systems.

Director Modern Workplace ops & consulting

Empired
02.2016 - 06.2022
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Managed budgeting and financial planning processes for the organization.
  • Coordinated activities with other departments to expedite work and improve collaboration.
  • Partnered with staff to create professional development plans to support personal and business growth.
  • Managed crisis situations to minimize impact on operations and reputation.

Domain Director Operations

Oakton
10.2013 - 06.2016
  • Established key performance indicators to monitor team performance and progress.
  • Cultivated relationships with stakeholders to support business objectives and partnerships.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects and service operations.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Mitigated business risks by working closely with staff members across Australia and India operations, cultivating a diverse services culture.

Principal Service Delivery

Oakton
07.2012 - 10.2013
  • Identified needs of customers promptly and efficiently.and managed all contract outcomes for top 5 clients
  • Collaborated closely with team members to achieve service delivery objectives and meet deadlines.
  • The point of escalation for staff to manage complex issue resolution, negotiations and or growth initiatives.
  • Managed a set of service offerings ensuring all offers were relevant and met delivery and financial outcomes.

Management Consultant

SITA
London
01.2002 - 01.2005
  • Advisor to regional VP for strategy, business development, solutions delivery, bid management, operations and service delivery plus overall business and people health.

Manager Solutions Design and Bid Mgt

SITA
03.1998 - 12.2001
  • Oversaw budget planning and allocation for departmental projects and initiatives to grow the solutions and presales bid management team across ANZ region.
  • Trained staff on company policies, procedures, and best practices with a focus on disciplined solution selling techniques.
  • Assigned tasks to associates to fit skill levels and maximize team performance for the team supporting the overall airport sales district.
  • Mentored team in airport trends, community selling and client value propositions with a focus on quality and clear communication techniques.
  • Mentored graduate intakes from university programs as a leader and advocate of career progression.

Education

Bachelor of Computer Science - Marketing And Business

University of Technology Sydney ( UTS)
02.1996 - 12.1999

Skills

  • Executive and Personal Coaching
  • Strategic and Commercial Planning
  • Contract Negotiations
  • Service Delivery Excellence
  • Business Operations
  • Procurement and Vendor Management
  • Crisis management Facilitator

Certification

  • NLP masters certification
  • Mindset coach certification
  • Emotional Intelligence Training
  • Executive Pacesetters Training
  • Contract Negotiation Training
  • Board of Directors Training
  • ITIL certification

Timeline

Head of Managed Services

Capgemini
03.2023 - 08.2025

Senior Director Modern Workplace

Capgemini
07.2022 - 03.2023

Consulting Practice Director

Empired
02.2017 - 07.2022

Director Modern Workplace ops & consulting

Empired
02.2016 - 06.2022

Domain Director Operations

Oakton
10.2013 - 06.2016

Principal Service Delivery

Oakton
07.2012 - 10.2013

Management Consultant

SITA
01.2002 - 01.2005

Manager Solutions Design and Bid Mgt

SITA
03.1998 - 12.2001

Bachelor of Computer Science - Marketing And Business

University of Technology Sydney ( UTS)
02.1996 - 12.1999

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Christine Mexis Moutsos