Flexible hard worker who is ready to learn and contribute to team success. I am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
5
5
years of professional experience
Work History
Support Worker
the disability company
Dandenong, Victoria
11.2023 - Current
Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Supported clients' social, physical and emotional needs to help integrate into local community.
Assisted clients with personal care, such as showering and dressing.
Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Home Care Provider
bluecross
, Victoria
09.2023 - Current
Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
Maintained clean and well-organized environment for client happiness and safety.
Support worker
HELP AT HAND SUPPORT
FRANKSTON, VIC
05.2023 - 08.2023
Supported clients social, physical and emotional needs to help integrate into local community
Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes
Drove and accompanied clients to appointments, shopping and special events for safety and companionship
Lifted, moved and adjusted clients to ambulate individuals for diverse needs
Facilitated weekly group meetings, listened, offered compassion and supported members.
Cleaner
MAID TO CLEAN
South-east suburbs, Victoria
03.2023 - 04.2023
Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions
Cleaned windows, glass partitions and mirrors with cleaners and sponges
Sanitized frequented areas and equipment using approved supplies
Collected trash from floors within hallways, bathrooms and work areas.
PERSONAL CARE ASSISTANT
Talitha kum
Nyahururu, kenya
02.2020 - 01.2021
Maintained daily living standards by assisting clients with personal hygiene needs
Made beds, swept floors and sanitized surfaces to support activities of daily living
Reported concerns to nurse supervisor to promote optimal care.
MUKUYU MOBILES TECHNOLOGY
NYAHURURU, KENYA
02.2019 - 02.2020
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Managed high volume of inbound and outbound customer calls
Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
PERSONAL ASSISTANCE
OUTSPAN HOSPITAL
01.2019 - 08.2019
Run errands to help with daily tasks, enabling employer to focus on more pressing duties
Organized personal and professional calendars with reminders for upcoming meetings and events
Checked personal and professional activities to remind employer of priority tasks and deadlines.