CHRISTINE NGUYEN
Hillside,VIC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Internal Support Coordinator
Groeneveld – Beka
06.2023 - Current
- Daily scheduling of service, installation and warranty work in transport and construction industry.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Coordinated with multiple departments to ensure timely delivery of kit supplies, improving overall effectiveness.
- Completed bi-weekly payroll.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Organized and updated databases, records and other information resources.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Senior Depot Administrator
Lowes Petroleum
03.2019 - 06.2023
- Provided first point of customer care, product information and account enquiries.
- Managed accounts and conducted payment recovery process.
- Coordinated with human resources department to handle payroll and personnel databases.
- Completed driver logbook compliance checks.
- Processed delivery invoices and depot stock transfers.
- Monitored stock movement and processed end of month reconciliation.
- Monitored terminal lifting reports and third-party deliveries.
- Utilised massing tool to schedule bulk fuel deliveries on single trailer class 40 trucks.
- Monitored vehicle pre-starts, coordinating trucks and trailers for service and repairs.
- Organised driver inductions and arranged licence or renewals for Maritime Security Identification Card (MSIC), Aviation Security Identification Card (ASIC), and Rail Industry Worker (RIW).
- Ordered depot and office supplies and driver safety work wear
Warehouse Administration Officer
Leocata’s Transport
01.2018 - 03.2019
- Preparation of delivery schedule run sheets and driver paperwork.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Updated records of inventory, inward and outward goods and warehouse locations.
- Utilised One Stop to book transfer of freight onto vessels.
- Booked delivery time slots with cross docks and distribution centres.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Investigated and reported missing/damaged freight.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Provided driver support with road routing, site access points and delivery locations by utilisation of GPS and Google Maps.
Employment Consultant
ORS Disability Employment Services
04.2017 - 01.2018
- Assisted clients with job placement.
- Identified participants boundaries and requirements to establish vocational goals and employment opportunities.
- Utilised internal services to arrange Auslan and language interpreters.
- Exemplified excellent communication skills when liaising between hiring managers and participants ensuring a smooth hiring process.
- Enhanced participants potential to find employment by teaching job search skills and holding mock interviews.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
Client Support
Allied Express
02.2013 - 04.2017
- Managed high volume of inbound calls and responded to email inquiries.
- Assigned suitable vehicles for freight collections.
- Retrieved and issued Proof Of Delivery documents.
- Followed up discrepancies regarding missing and delayed freight.
- Maintained communication between customers and Operations to ensure delivery deadlines were met.
- Data entry and filing.
- Raised consignment notes and pallet transfer dockets.
Education
High School Diploma -
Benowa State High School
Benowa, QLD12.2002
Skills
- Experienced in operating various programs and software's including Microsoft Suite, Freight Tracker and One Stop
- Highly developed interpersonal and communication skills
- Strong knowledge of road transport and warehousing industry
- Excellent organizational and time management skills
- Highly developed analytical and problem solving skills
- Strong work ethic possessing resilience and determination to achieve positive outcomes
References
Available upon request
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Timeline
Internal Support Coordinator
Groeneveld – Beka
06.2023 - Current
Senior Depot Administrator
Lowes Petroleum
03.2019 - 06.2023
Warehouse Administration Officer
Leocata’s Transport
01.2018 - 03.2019
Employment Consultant
ORS Disability Employment Services
04.2017 - 01.2018
Client Support
Allied Express
02.2013 - 04.2017
High School Diploma -
Benowa State High School
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