Christine Nichols
Cannonvale,QLD
Summary
Experienced, mature, and reliable professional seeking part-time casual employment in retail. Thrives on connecting with others and working in a social context. Excited to embark on a new adventure living and working in Queensland. Possesses a strong background in nurturing and supporting individuals in a residential setting. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Known for fostering a positive environment, providing guidance, and ensuring well-being. Demonstrates strong organizational abilities and effective communication skills. Knowledgeable [Desired Position] with experience managing household responsibilities and fostering a safe, nurturing environment. Efficiently coordinates daily operations and resolves conflicts to maintain harmony within the household. Strong organizational and interpersonal skills contribute to creating a positive living atmosphere.
Overview
49
49
years of professional experience
1
1
Certification
Work History
Senior House Mother
Presbyterian Ladies' College
06.2009 - 12.2022
- Daily management and running of girls boarding house
- Supervision of a team of 2-4 Duty mistresses overseeing care and education of high school girls living on site at PLC in Armidale
- Managed household finances responsibly, ensuring adequate funds for necessities and special events.
Administrator/ Company Receptionist
DH Technology Pty Ltd
10.2007 - 05.2009
- Order entry, coordination of sales staff travel, management of petty cash, banking and company post, coordination of mail outs, invoicing and EOM statements, managed approximately 30 to 50 incoming calls daily , purchase orders, management of office supplies and facilities
- Maintained personnel records and updated internal databases to support document management.
Customer Service Representative
Industrial Scientific
04.2005 - 03.2007
- Customer service enquiries, Managed approximately 30 incoming calls daily , emails and faxes , sales support, receptionist, general office administration and data entry, accounts receivable and payable
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service, Cashier
Asquith Leagues Club
03.2003 - 11.2004
- This was a full-time role providing high-level customer service in a busy club environment including duties as cashier, gaming attendant, Keno, tab and bar
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Retail Sales Assistant
David Jones Pty Ltd
01.1999 - 03.2003
- Providing customer service in a busy environment as cashier as sales assistant in retail
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Increased sales by providing exceptional customer service and product knowledge.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Managed efficient cash register operations.
Office Administrator
Kikkoman Australia
03.1995 - 03.2001
- Office administration accounts receivable, customer service, telemarketing, switchboard, reception, data-entry, attending international food fairs
- Previously worked for Kikkoman 1989 -92
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Reconciled account files and produced monthly reports.
Customer Service/ Office admin & collections
FAI Finance
01.1992 - 01.1995
- Duties included administration, reception, and switchboard, inbound and outgoing calls, collections, accounts receivable, data entry, and distributing incoming mail
Office Administrator and Personal Assistant
Frazer Bestic Horn & Co Chartered Accounts
01.1988 - 01.1989
- Reception & Secretarial Duties
- Prepared Taxation
Administration Manager
Family Tennis Coaching Business
01.1980 - 01.1987
- All administration and accounting aspects of running a tennis coaching business with husband whilst raising a family of three children
- Updated reports, managed accounts, and generated reports for company database.
Flight Attendant
Trans Australian Airlines
01.1974 - 01.1980
- Cabin crew and flying interstate all around Australia and providing passengers with information on destinations, ensuring all passengers had an enjoyable and pleasant flight, serving refreshments
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Education
Certificate in Bookkeeping -
TAFE NSW
Sydney, NSW07.2009
Higher School Certificate -
St. Ives High School
Sydney, NSW01.1970
Some College (No Degree) -
Sydney Technical College
Sydney, NSWHigh School Diploma -
St. Ives High School
Sydney, NSW01.1969
Skills
- Typing Speed 60 WPM @ 98% Accuracy
- Accurate and speedy numerical and alpha data entry
- Proficient in Microsoft Office Suite
- Accountancy Software: Sage
- Accountancy Software: AS400 - Green Screen
- Accountancy Software: MYOB
- Reliable
- Punctual
- Well developed administrative skill
- Friendly
- Cheerful
- Strong interpersonal skills
- Confident oral communication skills
- Adaptability and Flexibility
- Cleaning proficiency
Accomplishments
- Supervised team of 6 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- First Aid and Anaphylaxis Training
- Child Protection
- Care of Duty Certificates 1 & 2
- Working with Children Check, WWC1309185E, 03/23/27
- Certificate in Bookkeeping, TAFE NSW, 07/01/09
- Responsible Service of Alcohol (RSA)
- The Foodsafe Food handler Training
References
- Margaret Latham, Deputy Head of Boarding, Presbyterian Ladies' College, Armidale, New South Wales, 0405 193 457, mlatham@plcarmidale.nsw.edu.au
- Alex Notley, Senior House Mother, Presbyterian Ladies' College, Armidale, New South Wales, 0403 342 585
- Margot Ball, Head of Boarding, Presbyterian Ladies' College, Armidale, New South Wales, 0498 107 363
Hobbies and Interests
- Spending time outdoors
- Walking
- Travelling
- Fine dining
- Going to theatre
- Seeing films
- Listening to music
- Spending time with family and friends
Characterandcompetencies
- Organised, reliable and punctual
- Well developed administrative and organisational skills
- Flexible and adaptable to a variety of work environments
- Friendly, cheerful team member with strong interpersonal skills
- Confident oral communication skills
- High level of computer competency
Timeline
Senior House Mother
Presbyterian Ladies' College
06.2009 - 12.2022
Administrator/ Company Receptionist
DH Technology Pty Ltd
10.2007 - 05.2009
Customer Service Representative
Industrial Scientific
04.2005 - 03.2007
Customer Service, Cashier
Asquith Leagues Club
03.2003 - 11.2004
Retail Sales Assistant
David Jones Pty Ltd
01.1999 - 03.2003
Office Administrator
Kikkoman Australia
03.1995 - 03.2001
Customer Service/ Office admin & collections
FAI Finance
01.1992 - 01.1995
Office Administrator and Personal Assistant
Frazer Bestic Horn & Co Chartered Accounts
01.1988 - 01.1989
Administration Manager
Family Tennis Coaching Business
01.1980 - 01.1987
Flight Attendant
Trans Australian Airlines
01.1974 - 01.1980
Certificate in Bookkeeping -
TAFE NSW
Higher School Certificate -
St. Ives High School
Some College (No Degree) -
Sydney Technical College
High School Diploma -
St. Ives High School
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