Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Respite carer
Secretary
References
Timeline
Generic

Christine Nicholson

Stockleigh,Queensland

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Claims Management Officer

RACQ
EIGHT MILE PLAINS , QLD
02.2024 - Current
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Process Claims in a timely manner
  • Efficient with all systems used in Motor Claims
  • Liaised with Repairs and Assessor
  • Able to follow all core values of the business (Care, own it, Learning and Deliver)
  • Adhered to KPI

Credit Collection Officer

Latitude Finacial Services
Springfield, Qld
05.2021 - 01.2022
  • Processed Motor claims daily and expertly handled as many as 200 files with impeccable quality.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Accepted and processed customer payments and applied toward account balances.
  • Recorded information about status of collection efforts.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Answered customer questions regarding account discrepancies or problems.
  • Contacted customers with delinquent accounts to solicit payment.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Advised delinquent customers on strategies for debt repayment.
  • Negotiated credit extensions and waivers when necessary.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.

Education

High School Diploma -

Our Ladys Girls College
Annerley, QLD

Skills

  • Communication Skills on and off the phone
  • Ability to adapt to all situation and accept change
  • Ability to work as part of a team as well as an individual
  • Able to work to KPI
  • Able to pick up on ques given by others
  • Able to ask question of others when in doubt or seeking confirmation
  • Good system knowledge
  • Able share my knowledge with others

Affiliations

  • Work life balance - taking breaks from work through out the year so that I don't get burnt out. Making sure I take my breaks through out the day at work.
  • Home life - good social life with friends and family - member of clubs ( Village Rockers and Loan Wolf ) both of these are dance clubs as I enjoy rock and roll dancing and rockabilly so my weekends are taken up with both these activities and seeing my Kids and grandchildren

Accomplishments

  • Received a number of Bravo while being at RACQ for the service i have provider to the member
  • In my previous roles I have held position where i have been supervisor or area manager and managed 300 guards under me and 42 venues

Certification

  • Currently hold a blue card for working with Children
  • Security License

Respite carer

  • I am currently the respite carer for two children through Child Safety - they are 2 years and 5 years old.
  • I currently care for these children if the Grandmother is not able to do so and provide her with a break from the children
  • I also look after these children on the occasional weekend for the grandmother when she needs to do a shift on the weekends

Secretary

  • Secretary the for the Village Rockers
  • Agenda items an minutes for the committee meeting
  • Assist in running of the committee meeting
  • Respond to any emails that come in or mail that we receive
  • Assist with the Social Dance for the 1st Friday of the month
  • Assist with getting Raffles prizes for the dance we hold
  • Follow up on membership to ensure our register is up to date
  • organizes all the camps we go on for the Village Rockers
  • Any other task that maybe handed to me

References

References available upon request.

Timeline

Claims Management Officer

RACQ
02.2024 - Current

Credit Collection Officer

Latitude Finacial Services
05.2021 - 01.2022

High School Diploma -

Our Ladys Girls College

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Christine Nicholson