Christine Nicholson
Employment Consultant Disability Services
Gregory Hills,NSW
Summary
Dynamic Employment Consultant with a proven track record at Nova Employment, enhancing client satisfaction through personalized career coaching and effective job search techniques. Skilled in interview preparation and client advocacy, I increased job availability for clients by 80% while fostering self-confidence and resilience during their career transitions.
Well-versed in developing job opportunities, vocational plans and specialized support strategies to address work-related, behavioral or other barriers to gainful employment. Highly analytical and organized with a forward-thinking and adaptable approach.
Experienced with career counseling, client assessment, and job market analysis. Utilizes effective communication and strategic planning to deliver impactful employment solutions. Knowledge of industry trends and best practices ensures optimal client success.
Overview
12
12
years of professional experience
Work History
Employment Consultant
Nova Employment
09.2013 - Current
- Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
- Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
- Increased job availability for clients by 80% through local business relationships.
Team Member
Nova Employment
02.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Participated in community events, strengthening store's local engagement and reputation.
- Supported new staff through comprehensive onboarding process, ensuring smooth transition into their roles.
- Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
Education
No Degree - Cert IV in Disabilies
Nova Training Course
Nova 04.2001 -
Skills
Interview preparation
Monthly reporting
Role modeling
Database recordkeeping
Effective negotiation
Documentation skills
Career counseling
Marketing
Performance tracking
Recordkeeping requirements
Interview coaching
Job search coaching
Support planning
Teaching job search techniques
Developing job opportunities
Developing leads
Resume editing
Reviewing resumes
Resume development
Networking strategies
Holding mock interviews
Analyzing job opportunities
Employment matching
Case management
Client advocacy
Business operations
Disability services
Employee coaching
Workforce development
Timeline
Team Member
Nova Employment
02.2022 - 08.2022
Employment Consultant
Nova Employment
09.2013 - Current
No Degree - Cert IV in Disabilies
Nova Training Course
04.2001 -