Christine Papain
Officer,Vic
Summary
POSITIVE / TEAM PLAYER/ ADAPTABLE / COMPASSIONATE
As a self-motivated communicative professional with, a strong track record of providing high-quality and well informed customer service. I have excellent written and verbal communication skills. My ability to quickly adapt and learn new skills have enabled me to succeed in a variety of roles and develop a comprehensive skill set demonstrating my accountability, leadership and flexibility.
Overview
13
13
years of professional experience
Work History
RACV ROADSIDE ASSISTANT
RACV Noble Park Service Centre
01.2023 - Current
- Hybrid role customer service answering roadside calls, organising RACV vehicles to assist customers get to a safe place or towed
- Map use emergency directions on calls
- Requires patience, and a very fast paced call
- The more calls we get through, means the more people we help on the side of the road.
Contracting service Administrator
Boral Roofing Springvale
01.2016 - 01.2021
- Allocating tiler's their jobs
- Assisting builders with services e.g
- Leaking roofs
- Organizing delivery of roof tiles
- High volume of phone calls and emails
- Creating contracts for the new tiler's
- Assisting with customer complaints.
Communications Consultant
Telstra business Centre Dandenong
04.2014 - 01.2015
- Booking appointments for Telstra Customers
- Making high volume of Outbound Calls to Local Businesses around Dandenong.
Outbound Agent
Aegon Direct Affinity Marketing Services Parramatta
07.2012 - 01.2013
- Selling Accident Protection Insurance on behalf of CommInsure which is part of the Commonwealth bank group
- Adherence to policies and accurate data input of information.
Trainee Manager
Domayne Homewares Liverpool
03.2011 - 01.2012
- Serve customers
- Performed branch transfers
- Stock ordering
- Answering phones
- Preparing signs
- Dress and decorate bedroom display bays
- GIR items in the computer and performed Stock Take.
COVID Hotline Consultant
Serco Global Services
04.2020 - 01.2021
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement, during Covid 19 lockdown.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Education
Completed my Art Therapy Practitioner Certificate - Currently Upskilling in Clinical Art Therapy
Health And Harmony Colleges
QueenslandCompleted my Real estate licence Certificate - Real Estate
Linklearn
South Yarra, VIC10.2021
VET TAFE HOSPITALITY CERTIFICATE - Hospitality
Macquarie Fields High School
Macquarie Fields, NSW10.2009
Completed year 12 High school Certificate, (HSC) - Art Education
Macquarie Fields High School
Macquarie Fields, NSW01.2009
Skills
My organisational skills will be great with creating exercise programs and providing administrative support to health professionals Caring for patients is in my nature and also with the lived experience I have as well I am compassionate and empathetic towards people to have the best quality of life I am reliable and approachable and committed to always learning more, whether I'm in a team environment or on my own
I have Operated electric cash register, performed stock ordering, great with communication and any administrative support I can competently use the following; Microsoft suite software, Word, excel and PowerPoint; MYOB, POS & Epicor programs
Hobbies
- I enjoy Cooking and learning new recipes, particularly desserts. I thrive on helping people, get the best quality of life and really makes me feel I've accomplished something if I have impacted a person's life in a positive way. Being Mauritian, Dancing is a major part of who I am as my family always enjoy music and some form of movement in our Culture. I also Love face painting for my children's birthday parties, painting nails and doing hair. Another major hobby of mine is photography.
Teamwork
While having experience at cafes and restaurants cooking in the kitchen teamwork is applied consistently. Also I have worked in a few call Centre's and working as a team was very important, not only hitting targets for myself but as a team as well.
References
• Jaime Vaipo, RACV manager, 0426296646
- Tony Bonanno, Boral Roofing Manager, 0417389141
- Jenni Albert, Manager, Visual Eclipse photography, 0434517545
Languages
French
Limited Working
Timeline
RACV ROADSIDE ASSISTANT
RACV Noble Park Service Centre
01.2023 - Current
COVID Hotline Consultant
Serco Global Services
04.2020 - 01.2021
Contracting service Administrator
Boral Roofing Springvale
01.2016 - 01.2021
Communications Consultant
Telstra business Centre Dandenong
04.2014 - 01.2015
Outbound Agent
Aegon Direct Affinity Marketing Services Parramatta
07.2012 - 01.2013
Trainee Manager
Domayne Homewares Liverpool
03.2011 - 01.2012
Completed my Art Therapy Practitioner Certificate - Currently Upskilling in Clinical Art Therapy
Health And Harmony Colleges
Completed my Real estate licence Certificate - Real Estate
Linklearn
VET TAFE HOSPITALITY CERTIFICATE - Hospitality
Macquarie Fields High School
Completed year 12 High school Certificate, (HSC) - Art Education
Macquarie Fields High School
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