Christine Prowse
Glenning Valley
Summary
I have a strong background in aged care and home care services, specializing in care management, service coordination, and leadership. I oversee Home Care Packages (HCPs), budget management, and compliance, working closely with clients, families, and care teams to deliver high-quality, person-centered support. Additionally, I step up for regional managers during their leave, ensuring seamless operations and service continuity. My key strengths include team leadership, crisis management, and regulatory compliance, all focused on enhancing client outcomes and care quality.
Overview
10
10
years of professional experience
Work History
Care Manager
My Home Care
10.2020 - Current
- Client Assessments & Care Planning – Conducting assessments to determine client needs and developing individualised care plans.
- Coordination of Services – Arranging and managing home care services, including personal care, nursing, domestic assistance, and allied health support.
- Budget Management – Overseeing Home Care Package funding, ensuring services align with budget and client priorities.
- Compliance & Documentation – Ensuring all care plans, progress notes, and reports meet government regulations and organisational policies.
- Client Advocacy – Supporting clients in making informed decisions about their care and advocating for their needs.
- Staff Supervision & Coordination – Working with support workers, nurses, and allied health professionals to ensure quality care.
- SIRS Management – Reporting and managing Serious Incident Response Scheme (SIRS) cases.
- Stepping Up for Regional Managers – Taking on additional responsibilities and leadership duties when regional managers are on leave, ensuring continuity of operations and decision-making.
Support Worker
Sue Mann Nursing And Community Care
02.2019 - 10.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisting clients with showering and personal hygiene (bathing, toileting, grooming).
- Administering or reminding clients to take medications as per care plan.
- Performing simple wound care, such as dressing changes and skin integrity checks.
- Completing documentation accurately, including progress notes and incident reports.
- Following care plans and adhering to workplace policies and safety protocols.
Specialised Dementia Carer
Hammond Care
02.2015 - 02.2019
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Palliative Care support.
Education
Certificate III in Aged Care
Karben Training Solutions
Certificate IV in Aging Support
Karben Training Solutions
Certificate IV in Leadership And Management
National College of Vocational Education
Skills
- Leadership & Management – Ability to step up for regional managers and oversee operations
- Care Coordination – Strong experience in managing Home Care Packages and client care plans
- Regulatory Compliance – Knowledge of policies, documentation, and SIRS management
- Problem-Solving – Adapting to challenges and ensuring quality care
- Budgeting & Financial Oversight – Managing HCP funding and service allocation
- Crisis & Risk Management – Handling emergencies and serious incidents effectively
Timeline
Care Manager
My Home Care
10.2020 - Current
Support Worker
Sue Mann Nursing And Community Care
02.2019 - 10.2020
Specialised Dementia Carer
Hammond Care
02.2015 - 02.2019
Certificate III in Aged Care
Karben Training Solutions
Certificate IV in Aging Support
Karben Training Solutions
Certificate IV in Leadership And Management
National College of Vocational Education
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