Summary
Overview
Work History
Education
Skills
Professional Strengths
Timeline
Generic

Christine Pugliese

Seaview Downs ,SA

Summary

Professional underwriting specialist with keen eye for detail and strong commitment to accuracy. Extensive experience in evaluating marine insurance risks. Highly collaborative team player, adaptable to changing needs, and focused on delivering results. Proficient in risk assessment, policy analysis, and client communication.

Overview

23
23
years of professional experience

Work History

Senior Underwriter – WA (Secondment)

Club Marine Insurance
01.2025 - Current
  • Develop and manage strong broker relationships, promoting brand loyalty and tailored service.
  • Mentor junior underwriting staff and support professional development.
  • Provide technical guidance for complex underwriting scenarios.
  • Collaborate with State Managers on growth strategies and premium pricing reviews.
  • Lead resolution of complex complaints to support customer retention.

Underwriter

Club Marine Insurance
05.2022 - 01.2025
  • Assessed and processed new business, endorsements, and renewals in line with risk appetite.
  • Conducted detailed risk evaluations and applied policy conditions appropriately.
  • Partnered with stakeholders to ensure accurate documentation and client satisfaction.
  • Escalated complex risks to National Underwriter where appropriate.

Member Services Specialist

Club Marine Insurance
01.2018 - 01.2022
  • Handled inbound and outbound communications related to sales, renewals, and claims.
  • Managed national iVu portfolio, gatekeeping, and digital lead follow-ups.
  • Delivered high-volume, high-quality service with a focus on retention and client support.

Customer Service Specialist

Allianz Insurance
01.2014 - 01.2018
  • Delivered frontline support, resolving complex queries and maintaining compliance.
  • Trained new team members through buddy programs and helped implement new systems.
  • Surpassed KPI targets through proactive customer engagement and up-selling.

Operations Assistant

OneSteel Reinforcing (Transport/Manufacturing)
01.2011 - 01.2014
  • Managed freight coordination and contractor invoicing.
  • Processed payroll and basic HR functions, including absentee reporting.
  • Oversaw document scanning and archiving using Documentum EDRMS.
  • Provided switchboard and phone system support across the site.

Customer Service Representative

OneSteel Reinforcing
01.2011 - 01.2014
  • Handled daily customer interactions and conflict resolution.
  • Maintained sales data and processed transactions.

Site Supervisor / Sales Representative

Metaland
01.2008 - 01.2011
  • Led frontline customer engagement across sales and service functions.
  • Supervised site operations and ensured OHS compliance.
  • Managed complaints and built trust with clients from diverse industries.

Administration Clerk

Dennis Transport
01.2005 - 01.2008
  • Provided full administrative support including reception, filing, and document control.
  • Gained strong exposure to freight, logistics, and internal business workflows.

Customer Service Attendant

Cruisers General Store & Café
01.2003 - 01.2005
  • Supervised staff and managed stock, balancing front-of-house service and retail operations.

Education

Tier 2 General Insurance Compliance - General & Personal Advice

ANZIIF
06.2020

Certificate III - General Insurance

Australian Trade Training College
06.2015

Certificate II - Retail Operations

TAFE SA
06.2004

Skills

  • High-level underwriting and risk analysis
  • Strong stakeholder engagement and client communication
  • Conflict resolution and complaint handling
  • Coaching and mentoring junior staff
  • Complex case management and escalation
  • Operational and administrative leadership

Professional Strengths

  • Excellent interpersonal and written communication
  • High attention to detail and strong time management
  • Ability to work autonomously and in team environments
  • Comfortable working under pressure and meeting deadlines
  • Confident engaging with brokers, clients, and internal leadership

Timeline

Senior Underwriter – WA (Secondment)

Club Marine Insurance
01.2025 - Current

Underwriter

Club Marine Insurance
05.2022 - 01.2025

Member Services Specialist

Club Marine Insurance
01.2018 - 01.2022

Customer Service Specialist

Allianz Insurance
01.2014 - 01.2018

Operations Assistant

OneSteel Reinforcing (Transport/Manufacturing)
01.2011 - 01.2014

Customer Service Representative

OneSteel Reinforcing
01.2011 - 01.2014

Site Supervisor / Sales Representative

Metaland
01.2008 - 01.2011

Administration Clerk

Dennis Transport
01.2005 - 01.2008

Customer Service Attendant

Cruisers General Store & Café
01.2003 - 01.2005

Tier 2 General Insurance Compliance - General & Personal Advice

ANZIIF

Certificate III - General Insurance

Australian Trade Training College

Certificate II - Retail Operations

TAFE SA
Christine Pugliese