Christine Ison
Cairns,QLD
Summary
Skilled sales team player specializing in customer relationship management, focused on improving customer experiences through strong communication and conflict resolution skills. Proven ability to handle diverse clientele and resolve issues efficiently, resulting in increased customer satisfaction. Experienced in creating a welcoming atmosphere that encourages repeat business and loyalty.
Overview
4
4
years of professional experience
Work History
Bartender
Hambo Hotel
Cairns, QLD
02.2020 - 10.2023
- Crafted cocktails and beverages to meet guest preferences and specifications.
- Provided exceptional customer service to enhance guest satisfaction and experience.
- Managed bar inventory and organized supplies for efficient service flow.
- Trained new staff on bar procedures and customer interaction techniques.
- Maintained cleanliness and organization of the bar area during service hours.
- Processed payments accurately while handling cash register transactions promptly.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Cleansed glasses with sanitizing solution after each use.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Planned and coordinated special events to boost customer numbers and profits.
- Attended regular training sessions to stay updated on new products or trends.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Effectively multitasked within fast-paced environment.
- Arranged bottles and glasses behind bar to make attractive displays.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Neatly sliced and pitted fruit for garnishing drinks.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Education
High School Diploma -
Woree State High
Cairns 12-2011
Skills
- Cocktail preparation
- Bar inventory management
- Point of sale operation
- Cash handling
- Drink garnishing
- Customer relationship management
- Event planning
- Upselling techniques
- Regulatory compliance
- Team building
- Effective communication
- Conflict resolution
- Attention to detail
- Time management
- Sanitation practices
- Ordering procedures
- Courteous
- Excellent judgment
- Garnishing drinks
- Inventory
- Organizational growth
- Hospitality service expertise
- Team player attitude
- Order management
- Salesmanship
- New hire training
- Clear and effective communication
- Customer service expertise
- Strong multitasking
- Sales expertise
- Professional appearance
- Service-oriented mindset
- Cleanliness and hygiene
- Safe service compliance
- Patience and tolerance
- Basic accounting
- Performance improvement
Timeline
Bartender
Hambo Hotel
02.2020 - 10.2023
High School Diploma -
Woree State High