Christine Rizkalla
Melbourne,VIC
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Ward Clerk
st vincents east melbourne
East Melbourne, Vic
01.2010 - Current
- Utilized hospital information systems for data entry and retrieval.
- Communicated with patients with compassion while keeping medical information private.
- Verified insurance eligibility for incoming patients prior to admission.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Managed unit call reception and routed calls to correct department.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Completed charts, staffing sheets, and other documentation.
Manager
vally girl
, Vic
06.2009 - 01.2010
- Trained employees on additional job positions to maintain coverage of roles.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Education
High School Diploma -
Marylands
Reservoir, VIC01-2003
Skills
- Hospital information systems
- Insurance verification
- Patient communication
- Clerical duties
- Reception management
- Records maintenance
- Administrative support
- Clerical functions
- Visitor directions
- Healthcare experience
- Patient assistance
Languages
Arabic
Professional
Certification
first aid and cpr
Timeline
Ward Clerk
st vincents east melbourne
01.2010 - Current
Manager
vally girl
06.2009 - 01.2010
High School Diploma -
Marylands
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