Christine Roach
Cashier operator/Supervisor
Blayney,NSW
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Conscientious Job Title with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier/supervisor
Bernardi's Marketplace
Blayney , N.S.W
03.2017 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Bartender
Exchange Hotel
Blayney, NSW
07.2010 - 10.2012
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Tattersalls Hotel
Blayney , N.S.W
10.2005 - 10.2010
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
School Certificate -
Blayney High School
Blayney, NSW12.1989
Skills
- Price Identification
- Merchandise Packaging
- Feedback Acceptance
- Basic Math Functions
- Customer Service Skills
- Dealing with conflict
- Customer Service and Assistance
- Customer Transactions
- Cooperative Attitude
- Telephone Reception
- Cash Register Operation
- Credits and Refunds
- Till Counting
- Stockroom Management
- Customer Complaint Resolution
- Sweeping and Mopping
- Shelving Items
- Work Task Prioritization
- Inventory Stocking
- Stocking and Replenishing
- Collecting Information
- Station Preparation
- Resolving Discrepancies
- Food and Beverage Experience
Timeline
Customer Service Cashier/supervisor
Bernardi's Marketplace
03.2017 - Current
Bartender
Exchange Hotel
07.2010 - 10.2012
Bartender
Tattersalls Hotel
10.2005 - 10.2010
School Certificate -
Blayney High School
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