Christine Ruston
Balgal Beach,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shop Attendant
Fishermans Landing Fish & Chip Shop
03.2021 - 09.2023
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items according to recipe to drive quality and consistency.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Prepared meals with special accommodations for those with allergies.
- Enhanced customer satisfaction by preparing high-quality meals in a timely manner.
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
Sales Assistant
Seaside Scents
03.2019 - 02.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Processed transactions accurately while maintaining a high level of customer service.
Resort Manager
Mystic Sands Golf Resort
11.2016 - 01.2019
- Enhanced guest satisfaction by implementing personalized services and addressing individual needs.
- Streamlined resort operations for increased efficiency and improved guest experiences.
- Developed marketing strategies to attract new clientele and boost overall occupancy rates.
- Managed budgets effectively, ensuring profitability and financial stability of the resort.
- Recruited trained, and mentored staff members to maintain a high standard of service quality.
- Established partnerships with local businesses, enhancing guest experience through unique activities and excursions.
- Optimized room allocation processes, maximizing revenue generation opportunities from bookings.
- Organized events and functions at the resort, promoting positive brand image within the local community.
- Negotiated contracts with suppliers effectively, securing competitive pricing on products and services required for resort operations.
- Ensured compliance with industry regulations governing safety, hygiene, environmental sustainability practices at the resort facilities.
Skills
- Customer Needs Assessments
- Cash Register Operations
- Customer Inquiries
- Timely Food Delivery
- Cash Counting
- Rewards Programs
- POS Inventory System Operation
- Attentive Service
- Maintaining Clean Work Areas
- Register Opening and Closing
- Store Policies and Procedures
- Positive Customer Engagement
Timeline
Shop Attendant
Fishermans Landing Fish & Chip Shop
03.2021 - 09.2023
Sales Assistant
Seaside Scents
03.2019 - 02.2021
Resort Manager
Mystic Sands Golf Resort
11.2016 - 01.2019
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