Christine Salmon
SHAILER PARK,QLD
Summary
Enthusiastic and positive individual, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and over 13 years of experience working in customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Library Officer
Logan City Council
12.2022 - Current
- Successfully completing check-in and check-out procedure for visitors taking or returning library books and audio materials daily
- Answering questions from customers and staff face to face and through phone and email
- Assisting with sorting and routing of mail items
- Enabling ease of material location by replacing returned items in alphabetical order to library shelves
- Maintaining up-to-date knowledge of office machinery to best assist visitors
- Maintaining inventory records and verifying what items were available and items being used for active projects
- Attaching RFID identification information to products
- Referring customers to appropriate Council departments or personnel
- Delivering excellent guest services by answering inquiries from visitors
- Providing technological help to patrons, including laptop, tablet, and mobile assistance
- Providing information and support to patrons looking for learning support, at risk of homelessness, or seeking refugee services
- Using an online booking system to book services and events
- Utilizing library cataloguing computer software.
- Assisted patrons in locating materials and utilizing library resources effectively, improving overall satisfaction rates.
Endorsed Enrolled Nurse
Aurora Health
02.2012 - 01.2024
- Working within specialty wards including high acuity, older persons, rTMS and ECT
- Providing safe and supportive environment to patients regardless of their age, sex, race, or cultural background
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Communicating effectively and building rapport with consumers, families, and carers
- Administration of medication
- Administration of Repetitive Transcranial Magnetic Stimulation Therapy
- Working within emergency response team
- Maintaining consumer confidentiality
- Maintaining continuity of care through verbal handover and written documentation
- Monitoring physical and psychological wellbeing of patient and reporting changes in status to RN and medical team
- Assessing, planning, and implementing nursing care plans in collaboration with multidisciplinary team to achieve optimal outcomes for patients
- Assuring quality care by adhering to relevant nursing standards and regulations and working within scope of practice
- Advocating for health and wellbeing of patients
- Completing administrative duties including booking appointments for inpatients and outpatients, communicating through email, and using Microsoft Office and WEBPAS
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Health Concierge Clinician
Medibank
02.2022 - 07.2022
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Making outbound and receiving inbound phone calls from members
- Using time management skills to reach monthly targets
- Engaging in meaningful conversations with diverse group of people
- Participated in team-building activities to enhance working relationships
- Ensuring that personal environment adheres to all workplace occupational health and safety measures
- Assisting members to access range of resources and health information through providing collateral via email or post
- Managing own daily routine through use of Microsoft Teams and Outlook Calendar
- Communicating with colleagues through use of Microsoft Teams, Zoom and Outlook
- Using Microsoft Word, Excel and PowerPoint as well as Citrix and CIC programs.
Education
Diploma : Nursing -
Metropolitan Institute of TAFE
Logan City, QLD07.2011
High School Diploma -
Loreto College
Brisbane, QLD12.2007
Skills
- Flexible and Adaptable
- Excellent Communication
- Organization and Time Management
- Self-Motivated
- MS Office
- Attention to Detail
- Good Telephone Etiquette
- Compassionate and Caring
- Teamwork and Collaboration
- Equipment Troubleshooting
- Reader's advisory
- Community Engagement
- Library Resources
- Library management systems
- Technical Support
- Information Literacy
- Circulation desk operations
- Adaptive Learning
- Book shelving procedures
Certification
- Clinical TMS Certification- 2019
- AHPRA registration
- Blue Card - Current
- Motor Vehicle C Class - Current
References
- Lauren Denman- Acting Regional Librarian, Logan West Library, (07) 3081 6700, LaurenDenman@logan.qld.gov.au
- Narelle Holley- Digital Services Librarian, Logan Hyperdome Library, (07) 3081 5403, NarelleHolley@logan.qld.gov.au
- Rachel Stark- Director of Clinical Services, Belmont Private Hospital, Aurora Health, (07) 30559526, Rachel.Stark@aurorahealth.com.au
Timeline
Library Officer
Logan City Council
12.2022 - Current
Health Concierge Clinician
Medibank
02.2022 - 07.2022
Endorsed Enrolled Nurse
Aurora Health
02.2012 - 01.2024
Diploma : Nursing -
Metropolitan Institute of TAFE
High School Diploma -
Loreto College
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