Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline

Christine Santos

Heritage Park,QLD

Summary

Bringing years of experience working with clients and customers by listening and fulfilling their needs.


Provide customers with advice, service options and product recommendations.


Enthusiastic, eager to contribute to team success through hard work, attention to detail and efficiency.

Overview

14
14
years of professional experience

Work History

Credit Counsellor

Central Bank Of Malaysia
Kota Kinabalu, Sabah
11.2005 - 08.2007
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
  • Received and submitted customer payments to further reduce open account balances.
  • Interviewed clients by telephone or in-person to gather financial information.

Customer Service Representative

Various Banks In Malaysia
Kota Kinabalu, Sabah
09.1993 - 11.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Opening accounts

Accounts Payable & Receivable Clerk

Nationwide Express Courier Service
Kota Kinabalu, Sabah
08.1993 - 08.1993
  • Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, balance records, vendor payments and profit and loss statements for clients.
  • Prepared vendor invoices and processed incoming payments.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Maintained good working relationships with vendors and resolved disputes.

Education

Real Estate Certificate

The Real Estate Institute of Queensland (REIQ), Brisbane, QLD
06.2022

Bachelor of Science - Human Resource Development

University Putra Malaysia , Selangor, Malaysia
08.2004

Skills

  • Excellent communication skills being able to empathize and relate to customers with their needs
  • 15 years experience in financial industry mainly in direct customer service and operational skills
  • Excellent organizational skills and ability to delegate various tasks
  • Adaptability in new environment, always open to new ideas and able to work well with others

Additional Information

Referee:


Danielle Govender

Lawyer

Legal Aid Queensland

email address: rph140612@gmail.com

Contact number: +61 421 858 908


Harshali Mahajan

IT Specialist

Australian Retirement Trust

email address: keetleyali@gmail.com

Contact number: +61 426 872 060



Languages

Malay
Full Professional

Timeline

Credit Counsellor - Central Bank Of Malaysia
11.2005 - 08.2007
Customer Service Representative - Various Banks In Malaysia
09.1993 - 11.2005
Accounts Payable & Receivable Clerk - Nationwide Express Courier Service
08.1993 - 08.1993
The Real Estate Institute of Queensland (REIQ) - , Real Estate Certificate
University Putra Malaysia - Bachelor of Science, Human Resource Development

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Christine Santos