Christine Sheean

Sales Assistant

Big W

07.2003 - Current

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person and via telephone.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Collaborated with team members to achieve a cohesive and efficient store environment.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
Conducted product demonstrations, significantly boosting daily sales figures.
Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
Trained new staff on sales techniques and store policies, enhancing overall team performance.
Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.