Summary
Overview
Work History
Education
Skills
Timeline
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Christine Sultana

Christine Sultana

Hassall Grove,NSW

Summary

Proven leader and skilled baker, excelled at Westpac Banking Corporation by enhancing team productivity and customer satisfaction. Mastered display setup and conflict resolution, driving operational efficiency and fostering a positive work environment. Achieved significant improvements in service delivery and process optimization, demonstrating punctuality and high-value customer service.

Very valued employee

Overview

39
39
years of professional experience

Work History

Bakery Assistant

Coles Supermarket
08.2007 - Current
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
  • Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
  • Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Filled out daily shift log to record amount of food prepared, used and leftover.

Electronic Payments Team Leader

Westpac Banking Corporation
10.1990 - 10.2004
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Central Processing Team Leader

Westpac Banking Corporation
09.1990 - 10.1995
  • Enhanced team productivity through regular performance evaluations and targeted coaching sessions.
  • Skillfully managed challenging situations and resolved conflicts within the team, promoting a cohesive work environment conducive to high performance.
  • Championed process improvements to eliminate redundancies, driving greater operational efficiency across the central processing unit.
  • Promoted a collaborative work environment through communication, transparency, and shared goals.
  • Ensured timely processing of all tasks by effectively prioritizing workload and setting clear expectations for the team.
  • Oversaw accurate documentation of all relevant information within internal databases, safeguarding company records against potential discrepancies.
  • Contributed to the overall success of the organization by actively participating in cross-functional projects and initiatives.
  • Collaborated with senior management to develop strategic plans aimed at optimizing long-term Central Processing Team performance outcomes.
  • Built a positive work atmosphere that encouraged innovation and professional growth among team members.
  • Reduced errors in data entry by introducing standardized protocols and providing comprehensive training to staff members.

Processing Officer

Westpac Banking Corporation
12.1987 - 09.1990
  • Prioritized and organized workload based on risk and severity to meet deadlines.
  • Achieved high levels of customer satisfaction due to timely resolutions of any issues encountered during the processing phase.
  • Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
  • Collaborated with team members to achieve shared objectives and meet tight deadlines.
  • Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
  • Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.
  • Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of application processing.
  • Demonstrated attention to detail when reviewing documents, identifying potential discrepancies or inaccuracies before submission.
  • Followed-up on discrepancies to assist business partners in customer inquiry investigations.
  • Identified and recommended changes to existing processes and procedures to improve client satisfaction.
  • Achieved high customer service levels by processing incoming requests swiftly and in accordance with procedures and policies.

Food Service

Australia’s Wonderland
12.1985 - 03.1990
  • Enhanced customer satisfaction by providing exceptional food service and maintaining a clean, welcoming environment.
  • Developed strategies to enhance catering and retail food service revenue and productivity goals.
  • Reviewed trainee compliance with mandated food service policies and procedures and corrected shortcomings identified.
  • Enhanced customer satisfaction by providing timely and efficient food service.
  • Developed a keen understanding of food service operations through hands-on experience, observation, and constructive feedback from mentors.

Education

HSC -

John Paul 2 Senior High School
Marayong NSW
11.1987

Skills

  • Punctuality
  • Display setup
  • Recipe following
  • Product packaging
  • Resolving conflict
  • Following instructions
  • High value customer Service

Timeline

Bakery Assistant

Coles Supermarket
08.2007 - Current

Electronic Payments Team Leader

Westpac Banking Corporation
10.1990 - 10.2004

Central Processing Team Leader

Westpac Banking Corporation
09.1990 - 10.1995

Processing Officer

Westpac Banking Corporation
12.1987 - 09.1990

Food Service

Australia’s Wonderland
12.1985 - 03.1990

HSC -

John Paul 2 Senior High School

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Christine Sultana