Overview
Work History
Education
Skills
Languages
Timeline
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Christine Tran

Overview

8
8
years of professional experience

Work History

Receptionist

Smiles On Grenfell
06.2024 - Current
  • Warmly welcome incoming patients with friendly greetings, and engage in small talks to help anxious patients become relaxed. Keep the reception area clean and neat to give visitors a positive first impression
  • Schedule appointments, communicated with patients and related allied health professionals, update personal/ medical details, forward referrals, transfer/ receive records.
  • Process accounts using HICAPS, EFTPOS, Cash. Issue treatment plans, invoices, quotations. Process up to 25 accounts per day.
  • Provide knowledgeable assistance via the phone, emails, and in-person. Manage up to 30 incoming calls per day.
  • Relief dental-assisting, assist in steri room.

Warehouse Assistant

Browshop
04.2023 - 04.2024
  • Neatly prepared orders for fast delivery by picking, packing, and labeling merchandise
  • Excelled in stock takes, expiry checks and quality control
  • Ensured accurate inventory processes to prevent stock discrepancies
  • Responded to customer requests for product recommendations, refund and exchange services, and company information
  • Assisted customers in navigating company websites and placing online orders, which improved user experience

Shift Manager

McDonald's
04.2017 - 12.2023
  • Trained new employees on company policies, procedures, and responsibilities.
  • Improved overall team performance by strategically delegating tasks and providing clear instructions
  • Maintained a clean, hygienic and organized workspace for optimal productivity and safety
  • Achievement: 2021: “Crew member of the year”

Education

Communication Design

University of South Australia
Adelaide
10.2021

Skills

  • Sterilization - using sonic cleaner, autoclave
  • Technical - Microsoft Outlook, Dental4Windows, Dental4web, Import OPG X-Rays, Scan and process Bitewing X-Rays
  • Data entry - record notes of patient interactions, enter patient details, scan documents and invoices, end of day banking
  • Communication - efficient communication with patients and specialist rooms via phone, email, in-person
  • Teamwork - relay messages from patients to health providers and vice-versa Remind dentists to

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Receptionist

Smiles On Grenfell
06.2024 - Current

Warehouse Assistant

Browshop
04.2023 - 04.2024

Shift Manager

McDonald's
04.2017 - 12.2023

Communication Design

University of South Australia

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Christine Tran