Summary
Overview
Work History
Education
Timeline
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CHRISTINE TREASURE

Findon,South Australia

Summary

Accomplished professional with strong understanding of payroll procedures, benefits administration and policy compliance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

APS5 Test Analyst (Acting)

Australian Bureau of Statistics
07.2024 - Current
  • Evaluated requirements for implementing enterprise agreement changes in Oracle E-Business, translating them into detailed test scenarios and validating expected outcomes.
  • Maintained accurate documentation of all testing activities, enabling efficient review of results by project stakeholders.
  • Identified critical defects, conducting analysis and collaborating with the development team for timely resolutions.
  • Facilitated quick issue resolution through clear defect reporting, providing precise steps to reproduce along with relevant screenshots or logs when needed.
  • Participated in available trainings to improve knowledge regarding system changes.

APS4 Payroll Officer

Australian Bureau of Statistics
09.2022 - Current
  • Inputting payroll data including processing changes to an employee's pay, leave or allowances
  • Creating or ceasing employees in payroll system Oracle EBusiness
  • Communicating with ABS staff about pay and entitlements and responding to Services@ABS incidents and requests
  • Developing, maintaining and reviewing procedures, guides and checklists
  • Adherence to strict policy guidelines for employees entitlements and benefits
  • Maintenance of strict levels of confidentiality in regard to personal information and data

Roadside Assistance Centre Call Consultant

RAA
08.2021 - 09.2022
  • Providing a high level of customer service for members; including in high-stress circumstances
  • Maintaining a thorough knowledge of policies and benefits, while following business rules and procedures
  • Demonstrated abilities of problem solving and communication through provision of care for members in varying situations and settings
  • Attention to detail and proficiency in use of varied computer programs and systems
  • Additional responsibilities as Country & Tow Dispatcher
  • Providing end-to-end issue management in complex situations, multi-tasking with strong problem-solving skills, liaising with internal and external stakeholders and managing resources to meet expected deadlines
  • Demonstrating an ability to be proactive and maintain a calm, positive demeanour in times of high stress as well as working autonomously and reliably

Social Media Intern

Effortless Efficiency
04.2021 - 07.2021
  • Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
  • Developed and executed social media campaigns for optimal reach, engagement, and growth.
  • Created engaging content to catch attention of potential customers.
  • Provided administrative support including client scheduling, invoicing, client listing database and email maintenance.

Production Worker

Haigh's Chocolates
09.2018 - 07.2021
  • Work in team environments with high levels of attention to detail required to achieve successful results
  • Clear communication and leadership skills necessary to assist in the training of new employees
  • Development of time management, flexibility and multitasking skills to meet production quotas and standards

Customer Service Consultant

UBET Pty Ltd
08.2015 - 03.2019
  • High-traffic inbound call centre assisting customers of all priorities.
  • Ability to communicate clearly and effectively essential, with adherence to strict policy protocols.
  • Provided a high standard of customer service, while simultaneously completing rapid data entry.

Customer Experience and Saves Agent

TSA Telco Group
07.2017 - 03.2018
  • Inbound call centre assisting customers of Telstra with disconnection.
  • Developed abilities of problem-solving and communication through resolving customer complaints and collaboration with managers and peers to achieve set KPI's (including sales).
  • Ensured compliance with legal and contractual obligations in a rapid and fast-paced environment.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.

Education

Bachelor of Media -

University of Adelaide
06.2021

Advanced Diploma of Marketing -

TAFE SA
06.2017

Timeline

APS5 Test Analyst (Acting)

Australian Bureau of Statistics
07.2024 - Current

APS4 Payroll Officer

Australian Bureau of Statistics
09.2022 - Current

Roadside Assistance Centre Call Consultant

RAA
08.2021 - 09.2022

Social Media Intern

Effortless Efficiency
04.2021 - 07.2021

Production Worker

Haigh's Chocolates
09.2018 - 07.2021

Customer Experience and Saves Agent

TSA Telco Group
07.2017 - 03.2018

Customer Service Consultant

UBET Pty Ltd
08.2015 - 03.2019

Bachelor of Media -

University of Adelaide

Advanced Diploma of Marketing -

TAFE SA

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