Christine Turnor

1. Reception and Clinic Duties

• Provides a customer focussed reception service to the area. Receives visitors (ie. patients, staff or members of the public) and phone calls and responds informs or directs appropriately.
• Maintains a diary, arranges and prioritises patient appointments in the computerised system
• Performs data entry as required into clinical information systems
• Maintains and utilises Patient Administration System/s for department to identify patients, updates information, creates and integrates medical records and checks medical record locations.
• Types medical documentation and correspondence as required.
• Liaises with and facilitates administrative contact between department and patients, other departments and other health professionals. Liaise with patient service agencies (eg. transport, translators) to ensure appropriate services available for patient.
• Provides back up cover for other clerical positions.

2. Medical Records

• Creating and tracking of medical records in the Digital Medical Record system as required.
• Appropriate screening, labelling and collation of documentation for preparation of sending to Medical Records department for scanning.

3. Administrative

• Order stationery as required.
• Receiving and distribution of mail on a daily basis.
• Photocopying and faxes screened and sorted as required.
• Providing on the job training of new staff to this position.

4. EMHS Governance, Safety and Quality Requirements

• Participates in the maintenance of a safe work environment.
• Participates in an annual performance development review.
• Supports the delivery of safe patient care and the consumers experience including participation in continuous quality improvement activities in accordance with the requirements of the National Safety and Quality Health Service Standards and other recognised health standards.
• Completes mandatory training (including safety and quality training) as relevant to role.
• Performs duties in accordance with Government, WA Health, East Metropolitan Health Service and Departmental / Program specific policies and procedures.
• Abides by the WA Health Code of Conduct, Occupational Safety and Health legislation, the Disability Services Act and Equal Opportunity Act.

5. Undertake other duties as directed.

• Entering and processing orders
• Ensuring communication flow between customer service team to the areas of business
• Responding to customer enquiries
• Maintaining the online ordering system
• Action inbound calls regarding a variety of products and services

• Registering patients
• Bookings appointments via phone, in person, email for X-ray/ CT/ Ultrasounds/ PET
• Entering data into Software Karisma
• End of day banking
• Invoice batching
• Allocating
• Auditing
• Distributing reports
• Applying for the Work Cover payments
• Dealing with DVA and Medicare
• Handling cash and card payments
• Cleaning waiting rooms
• Use of Word, Excel, Outlook.
• Scanning, faxing, photo copying
• End of month
• Chasing up patients Results
• Organizing reprints of Films / CD’s for patients
• Training new employees
• Organizing Referral pads to be distributed for referrers

• Service Value
• Financial Performance
• Administration and Clerical
• Health and Safety
• Staffing Issues - HR
• Complaints
• KPI budgets
• Rostering
• Maintenance
• Minutes of meetings dictation

• Operation and management of Qubs
• Booking appointments
• Customer service and enquiries
• Work with proficiency in a high volume workplace
• Liaising with doctors and staff
• Attend team meetings
• Pathology
• Banking
• Workers compensation
• Chaperoning for Sonographers
• Finalising overdue accounts

• As a Pharmacy Assistant, my role was to liaise with the customer regarding their needs and to advise on the most effective product or service for them or their situation it was also very important to foster good business relationships ensuring the customer remained the priority and was satisfied with their experience. I was also responsible for mentoring the younger staff members.
• Customer Service
• Imputing of merchandise for promotions
• Eftpos and tills (Lots)
• Marking off orders
• Dispensing medicines
• Building lasting relationships with customers based on product knowledge and efficient sales service.
• Working to strict deadlines.
• Prioritising daily workload.
• Managing customer complaints and resolving in a calm, professional manner.
• Paying attention to detail and accuracy.
• Attending and contributing to team meetings

• My role as a Customer Service Officer with Dnata is to ensure that the passengers are well informed for their intended journey, available for any enquires and or help regarding the flight so that they have an uncomplicated pleasant journey, issuing tickets, baggage, arrivals and departures of flights.
• Greeting passengers in a courteous and professional manner ensuring all documentation is in order (international travel visa etc)
• To check passengers in on a customized computer system (Altea and Amedeus), issuing boarding cards and baggage labels.
• Processing passengers at the boarding gate and attending to any enquiries.
• Ensuring all airline regulations are met and adhered to which may involve excess baggage charges and upselling according to the passengers needs.

• As a Pharmacy Assistant, my role was to liaise with the customer regarding their needs and to advise on the most effective product or service for them or their situation, it was also very important to foster good business relationships ensuring the customer remained the priority and was satisfied with their experience.
• Customer Service
• Imputing of merchandise for promotions
• Eftpos and tills (Lots)
• Marking off orders
• Dispensing medicines
• Building lasting relationships with customers based on product knowledge and efficient sales service.
• Working to strict deadlines.
• Prioritising daily workload.
• Managing customer complaints and resolving in a calm, professional manner.
• Paying attention to detail and accuracy.
• Attending and contributing to team meetings

• Customer Service
• Stock taking
• In charge of Perfume Section
• Imputing of merchandise for Promotions
• Eftpos and Tills (Fred)
• Ordering and Marking off Orders

• Operation and management of Comrad
• Booking appointments
• Customer service and enquiries
• Work with proficiency in a high volume workplace
• Packing medical equipment and information
• Liaising with doctors and staff
• Attend and participate in team meetings
• Imputing of Doctors Roster & Sonographers
• Pathology
• Banking