Christine Van Den Bogert
Sunshine Coast,QLD
Summary
Highly-motivated professional with desire to take on a new challenge. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised. Thorough understanding of the building industry & critical design project needs with strong knowledge of the local residential market. Devoted to giving every customer a positive and memorable experience while managing expectations and outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bosch Building & Design
Owner/Manager
Sunshine Coast, QLD
07.2005 - Current
- Worked with client via email, phone and in-person to collect information to complete designs.
- Created product designs in alignment with specifications.
- Delivered designs to diverse clients on time and within budget.
- Researched industry trends in digital media, technology, and web design best practices.
- Consulted on tone, style and subject matter, driving layout and design.
- Analyzed customer feedbacks to identify areas of improvement within existing designs.
- Worked with the development team to ensure a smooth transition from concept to production-ready assets.
- Exhibited storytelling and persuasive techniques to build trust and establish relationships with teams and partners.
- Applied holistic, customer-focused approaches to drive design strategy.
- Optimized assigned designs according to customer specifications.
- Sketched drawings and wrote specifications to meet client requirements.
- Submitted rough drafts to clients and management to gain approval.
- Researched market to determine appropriate prices for designs and products.
- Adapted other designers' concepts for commercial market.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Investigated customer complaints related to product and service quality or delivery issues.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Negotiated contracts with vendors for services necessary for daily operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Account Keeping/Office Manager
PAC Electrical & Airconditioning
Mackay, QLD
07.2004 - 07.2005
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Generated invoices for clients and tracked payments received from customers.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Resolved billing discrepancies with vendors or customers promptly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Maintained and reconciled general ledger accounts.
- Provided assistance in preparing tax returns annually.
- Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
- Analyzed financial transactions, assigning to specific accounts.
- Developed internal control procedures to ensure accurate recordkeeping.
- Assisted with the preparation of budgets and forecasts.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Matched orders with invoices and recorded required information.
- Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Sales Consultant/Claims Processing Specialist
Westfund Health Insurance
Mackay, QLD
10.2002 - 01.2004
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Ensured customer satisfaction by providing follow-up support after purchases.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Participated in regular training sessions on new products, services, and industry trends.
- Handled credit and debit card payment processing to complete purchasing experience.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Advised customers on best practices when using company products or services.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained accurate records of all claim processing activities in a timely manner.
- Adhered to HIPAA privacy standards when handling confidential patient information.
- Investigated, researched and responded to customer inquiries regarding billing issues.
- Verified eligibility, benefits, authorization requirements for services rendered.
- Reviewed and processed medical and dental claims to ensure accuracy of information.
- Resolved discrepancies between provider's billings and insurance contracts.
- Performed data entry into various systems related to claims processing tasks.
- Verified claim data correctness in preparation for processing.
- Analyzed contracts and claim systems to apply appropriate benefit amounts.
- Addressed customer inquiries to provide information and explanations on coverage and terms, expediting claims.
Education
Certified Practitioner - NLP, Time Line Therapy & Hypnotherapy
Evolve & Relaunch Practitioners
Adelaide, SA10-2019
Certificate IV in Property Services - Real Estate
Complete Property Training
Caloundra, QLD07-2018
Diploma - Interior Design & Decoration
North Coast Institute
Port Macquarie, NSW04-2017
Skills
- Interior Design
- Material Selection
- Building Codes
- Design Research
- Lighting Design
- Site Planning and Design
- Construction Estimation
- Contract Administration
- Specification Writing
- Cost Estimation
- Managing Contractors
Certification
- Real Estate Salesperson Certificate number 4433444
- HIA General Safety Induction 30215QLD
- Certificate II in Tourism & Retail Travel CNTOU32
- Certified Practitioner of Nuero Linguistic Programming & Hypnotherapy
- Drivers License C Class
Affiliations
- Fitness & Health
- Travel
Accomplishments
- HIA Industry Awards - Best Renovation Project/Best Outdoor Project
References
References available upon request.
Timeline
Bosch Building & Design
Owner/Manager
07.2005 - Current
Account Keeping/Office Manager
PAC Electrical & Airconditioning
07.2004 - 07.2005
Sales Consultant/Claims Processing Specialist
Westfund Health Insurance
10.2002 - 01.2004
Certified Practitioner - NLP, Time Line Therapy & Hypnotherapy
Evolve & Relaunch Practitioners
Certificate IV in Property Services - Real Estate
Complete Property Training
Diploma - Interior Design & Decoration
North Coast Institute
- Real Estate Salesperson Certificate number 4433444
- HIA General Safety Induction 30215QLD
- Certificate II in Tourism & Retail Travel CNTOU32
- Certified Practitioner of Nuero Linguistic Programming & Hypnotherapy
- Drivers License C Class
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