Christine Van Zyl
Broken Hill,NSW
Summary
Senior duty manager specializing in club operations and customer service. Demonstrated expertise in cash handling, conflict resolution, and team supervision. Enhanced member experiences through effective problem-solving and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Duty Manager
Musicians Club
Broken Hill
11.2003 - Current
- Supervised daily club operations to ensure smooth member experiences.
- Managed guest services, ensuring satisfaction and addressing concerns promptly.
- Resolved member complaints with professionalism and effective communication.
- Coordinated staff duties and responsibilities during night shift to maintain efficient operations.
- Managed cash handling and end-of-shift reports to ensure financial accuracy.
- Performed safe audits and compiled summary reports to uphold security and operational standards.
- ensuring club is securely locked at end of night and alarms on
- working with TAB, Keno, pokie machines
- Supervising Bistro staff for smooth operations
Newsagency assistant
Westside Newsagency
Broken Hill
02.2000 - 12.2000
- Assisting with selling lottos and sratchies
- handling with paying customer bills
- Operated cash register and processed transactions accurately.
- Provided information about products and services to customers.
- Greeting customers and provided assistance with product selection.
- Operated the cash register to process customer purchases accurately and efficiently.
Education
Broken Hill High School
Broken Hill, NSWSkills
- Club management
- Team supervision
- Customer service
- Conflict resolution
- Problem solving
- Compliance monitoring
- Time management
- Cash handling
- Data entry
- Customer relations
Certification
- certificate 5 in hospitality
- RSA
- Advanced RCG
- First Aid/CPR
- Armed Robbery and holdup
References
Michael Boland
General Manager Broken Hill Musicians Club
0880881777
Timeline
Senior Duty Manager
Musicians Club
11.2003 - Current
Newsagency assistant
Westside Newsagency
02.2000 - 12.2000
Broken Hill High School