Christine Walters
Maddingley,VIC
Summary
Experienced in retail team leadership at Big W for 21 years, working within three stores. Proven track record as a Softgoods Leader, Digital & Service Leader, and Store Support Leader. Achieving measurable results in customer engagement and team collaboration. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Team Leader
Big W
Werribee, VIC
09.2003 - 03.2025
- Accumulated 10 years of customer service experience in technology department at Big W.
- Transitioned to 2IC of nightfill, streamlining operational efficiency.
- Promoted to 2IC of Softgoods, overseeing merchandising and inventory management tasks.
- Advanced to Softgoods Leader, managing teams and driving sales performance effectively.
- Achieved key sales targets as Softgoods Leader at Watergardens store for multiple years.
- Led Softgoods operations at Highpoint store, optimizing product placement and enhancing customer engagement.
- Implemented strategies as Digital and Service Leader to boost customer experience.
- Focused on digital initiatives and team development upon returning as Digital & Service Leader at the Werribee store.
Education
High School Diploma -
Rooty Hill High School
Rooty Hill, NSWSecretarial/Office - Secretarial
Flair Secretarial College
Blacktown, NSWSkills
- Digital strategy
- Customer engagement
- Inventory management
- Visual merchandising
- Team leadership
- Operational efficiency
- Relationship building
- Problem solving
- Effective communication
- Conflict resolution
- Staff development
- Sales performance
- Safety processes and procedures
- Loss prevention
- SOP adherence
- Verbal and written communication
- Safety
- Team supervision
- Task delegation
- Complaint resolution
- Leadership
- Cash handling
- Deadline management
- Overseeing daily activities
- Evaluating employee work
- Team Check-ins
- Attention to detail
- Decision making
Certification
- Current First Aid & CPR Certificate
Timeline
Team Leader
Big W
09.2003 - 03.2025
High School Diploma -
Rooty Hill High School
Secretarial/Office - Secretarial
Flair Secretarial College
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