Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHRISTINE WEST

Mount Warrigal

Summary

Demonstrated ability to consistently exceed sales targets, drive and demonstrate a positive workplace culture and advocate of organisational Values. Accomplished lender with over 13yrs specialising in mentoring and coaching. Fully knowledgeable and proficient in all facets of lending including Complex lending and Bridging Loans. Excellent interpersonal, liaison, oral and written skills across all levels of leaderships. Strengths include excellent analytical skills and problems solving skills with ability to identify complex issues and develop solutions in a timely matter. Role model of brand awareness and strong ability to connect through Business Development/ network affiliations.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

NAB
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

CREDIT ASSESSOR

IMB
03.2019 - 03.2022
  • Ensured consistent application of state laws, policies, and procedures across all assessments by collaborating closely with fellow assessors.
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
  • Reviewing customer data from multiple sources and investigate inconsistencies to ensure that the department correctly delivers its services and payments in line with legislation and policies.
  • Undertake quality control functions to ensure appropriate procedures are being followed
  • Adhering to Responsible Lending at all times
  • Experience in PAYG, Self Employed, Bridging, Construction and Family Guarantee loans
  • Training new staff on Policy and Procedure
  • Building relationships with broker and Home Lenders
  • Held delegation for up to $2mil

HOME LOAN SPECIALIST

St George Bank
02.2013 - 02.2019
  • Minimized default risk by thoroughly assessing borrower's ability to repay loans according to guidelines set forth by government agencies and lending institutions.
  • Worked with underwriters to fix application problems and resolve issues.
  • Adapted to evolving industry trends and regulations, ensuring compliance and continued success in the competitive home loan market.
  • Processed loan applications and monitored progress from start to finish.
  • Loan delegation of $2.5mil

Education

No Degree -

Miller High School
Miller, NSW
11.1989

Skills

  • Attention to Detail
  • Calm Under Pressure
  • Team building
  • Microsoft Office
  • Organizational Skills
  • Excellent Communication
  • Customer Service
  • Structural Assessment
  • Friendly, Positive Attitude
  • Multitasking Abilities

Timeline

Customer Service Representative

NAB
06.2024 - Current

CREDIT ASSESSOR

IMB
03.2019 - 03.2022

HOME LOAN SPECIALIST

St George Bank
02.2013 - 02.2019

No Degree -

Miller High School

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CHRISTINE WEST