CHRISTINE AHEARN
Cleveland
Summary
An experienced insurance officer/underwriter with 22 years, covering a broad range of services and products. Experience includes work in the Broker and Agency division, processing Commercial Motor and Motor Fleet data entry, underwriting Commercial Motor and Motor Fleet renewals, endorsements, new business and involvement with other Commercial underwriting products, such as ISR, Commercial Residential Strata and Liability. Furthermore, I have worked in the Workers Compensation division in compensation claims and underwriting. Three years doing home claims for event related claims, caused by extreme weather events. Hybrid role with a mix of work from home and office attendance. Whilst I have solid experiences across a broad range of Customer and Administrative services, I’m currently studying a Bachelor of Commerce (Finance) to keep my skills up to date, while seeking to further my career in Insurance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Claims Manager
Suncorp Australia
05.2021 - 03.2025
- Manage a portfolio of home claims approx
- About 80+ claims in my portfolio
- Liaise between customers and third-party builders, to manage a smooth claims experience with brilliant customer service with the customers
- To progress the customers, claim along and to deliver a good experience for the customer
- Issuing payouts, Cash Settle Fact Sheet, draft Decline & Partial Acceptance letters to the customer
- Delivering claim outcomes to the customers
- Working off a teams managed spreadsheet daily
- Answering inbound & outbound calls
- Attending team meetings and training through Microsoft Teams, as well as any online training
Recoveries Consultant
Auto and General Pty Ltd
08.2020 - 12.2020
- Provide customer service and support for new and existing motor vehicle property claims
- Assess liability with TP clients and stakeholders
- Provide ongoing support to internal and external clients, solicitors, brokers, insurance stakeholders
- Distributed letters of demand and legal letter request, proof of loss requests
- Authorised recovery payment and chase up recover payments with clients, stakeholders
Claims Consultant
QOA Taxi Cover Pty Ltd
10.2019 - 01.2020
- Provision of customer service and support for motor vehicle property claims
- Lodged initial property motor claims for taxi’s and hire cars across a portfolio of claims
- Provided ongoing support to internal and external clients, solicitors, brokers, insurance stakeholders
- Managed third party claims in accordance with the relevant processes
- Distributed letters of demand, authorized repairs and payments, proof of loss requests, posted assessment requests
Various positions
Allianz Australia Ltd
01.1999 - 01.2019
- CTP Administration Officer, Qld CTP Claims team
- Lodged initial new CTP claims for managed and non-managed Workers Compensation Recovery Claims
- Prepared Travel Requests for CTP claims
- WCQ, QLD Health, Depart of HR portal and uploaded documents to the initial CTP claim
- Helpline, SANS, Missing vehicles, CITEC searches, Accounts, Exceptions
- Assessed Sharing reasonability’s from other insurers
- Registered new CTP claims on a excel spreadsheet
- Helpline inbox when rostered on for daily duties
- Premium Service Officer - Workers Compensation
- Underwriting in NSW Workers Compensation policies, issued premiums for small to medium businesses as per underwriting guidelines and government legislation
- Provided premium calculations for renewals and annual adjustments across existing portfolios and new businesses
- Maintained strong relationships and provided ongoing support to internal and external clients including policy holders, business account managers, brokers, credit and claims team
- Managed policy correspondence in a timely manner
- Completed cancellation of policies, general policy processing and issued certificates of currency within compliance timeframes
- Distributed a daily error report spreadsheet to work colleagues on top of my daily portfolio and taking a high volume of phone calls within a call centre environment
- Maintained the team emails and other team queues throughout the day
- Consistently met and often exceeded my daily KPI targets
- Case Manager – NSW Workers Compensation (Claims)
- Determined initial liability and ongoing entitlements in a portfolio of Workcover claims in accordance with government legislation
- Actively managed all services providers to ensure appropriate treatment and adherence to government legislation and Allianz service agreements
- Liaison with key stakeholders to focus on early return to work
- Conducted case conferences with key stakeholders and implemented and integrated strategic case management plans
- Maintained strong relationships and ongoing support to injured workers, doctors, employers, internal and external clients
- Premium Service Officer - Workers Compensation
- Worked in the New Business team within a call Centre environment
- Completed Workcover Industry Classification (WIC) review, allocation and assessment review of employer industry classifications
- Reviewed quotes and binding New Business cover across existing portfolio
- Maintained strong relationships and ongoing support to internal and external clients such as policy holders, business account managers, brokers, credit and claims team
- Managed New Business correspondence in a timely manner
- Completed cancellation of New Business policies and issued certificates of currency within compliance timeframes
- First Report Officer - Workers Compensation
- Support Service officer/underwriter - Broker and Agency Division
- Encompassed underwriting and processing of a diverse range of Commercial insurances, including ISR, Motor, Liability and Strata lines and administration for Contract Works insurance
Education
Certificate III - Business Administration
Adapt Education
Queensland07-2021
Skills
- FSRA - Tier 2 Qualified – General Insurance
- Certificate III in Business Administration
- Project management and Time management
- Strong thorough, efficient and with a strong attention to detail
- Strong Resilience
- Excellent communication and interpersonal skills
- Provides excellent/brilliant customer service
- Excellent problem-solving ability using common sense
- Proactive and uses initiative
- Positive attitude and disposition
- Strong data entry, spreadsheet and computer skills across arrange of software products
- Telephone Etiquette
- Business calculations and cash control
- Keyboarding – speed and accuracy
- Records handling and processing
- Underwriting
- Proof reading
- Team player with a ‘can do’ attitude
- Coaching
- Organisation Skills
- Adaptability
- Claims
- Problem-solving
- Insurance policy knowledge
- Computer skills
- Attention to detail
- Customer service and support
- Problem-solving abilities
- Effective communication
- Multitasking Abilities
- Active listening
- Reliability
- Adaptability and flexibility
- Excellent communication
- Verbal and written communication
- Organizational skills
- Decision-making skills
- Claims processing
- Workload prioritization
- Claims adjustment
- Teamwork skills
- MS office
- Claims evaluation
- Coverage determination
- Goal setting
- Complex Problem-solving
- Payment processing
- Settlement negotiations
- Customer service
- Denied claims identification
- Settlement negotiation
Certification
- FSRA -Tier 2 Certification in General Insurance, ANZIIF
- Time Management and Project Management Certificates through Harvard Manage Mentor
Languages
English
Native or Bilingual
Timeline
Home Claims Manager
Suncorp Australia
05.2021 - 03.2025
Recoveries Consultant
Auto and General Pty Ltd
08.2020 - 12.2020
Claims Consultant
QOA Taxi Cover Pty Ltd
10.2019 - 01.2020
Various positions
Allianz Australia Ltd
01.1999 - 01.2019
Certificate III - Business Administration
Adapt Education
Similar Profiles
DAIZLENE TOLENTINODAIZLENE TOLENTINO
Claims Manager at Suncorp AustraliaClaims Manager at Suncorp Australia
Carol GodinetCarol Godinet
Corporate Suite Steward at Suncorp Stadium – Obrien Group AustraliaCorporate Suite Steward at Suncorp Stadium – Obrien Group Australia
Boston MaddenBoston Madden
Retail Area Manager / Logistics Worker at O'Brien Group Australia, Suncorp StadiumRetail Area Manager / Logistics Worker at O'Brien Group Australia, Suncorp Stadium