Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine J Allen

Hervey Bay

Summary

Dynamic and results-driven professional with a strong work ethic and cash handling proficiency, previously at Hervey Bay RSL. Proven track record in enhancing customer satisfaction and ensuring safety compliance while managing gaming operations. Adept at quick decision-making and promoting responsible gambling practices, contributing to a memorable experience for all patrons. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Gaming Attendant

Hervey Bay Rsl
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
  • Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
  • Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
  • Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
  • Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
  • Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
  • Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
  • Educated customers about responsible gambling practices, fostering positive experiences while mitigating potential risks.
  • Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
  • Stayed up-to-date with industry trends and advancements, incorporating relevant knowledge into daily interactions with patrons.
  • Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.

Duty Manager

Bayswater Bar and Grill
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Trained employees in essential job functions.
  • Mentored and supported junior staff members to apply best practices and follow procedures.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
  • Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
  • Implemented new procedures to optimize workflow efficiency within the front desk team.
  • Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Manager's Assistant

Beach House/ Carriers Arms
10.2013 - 03.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Diploma In Hospitality - Hospitality Management

Cta
Hervey Bay, QLD

Cert 3 Hospitality Operations - Hospitality

TAFE QLD
QLD

Skills

  • Strong work ethic
  • Quick decision making
  • Cash handling proficiency
  • Age verification
  • Responsible gambling practices
  • Gaming machine maintenance
  • Safety compliance

Certification

RSA, RSG, RMLV, Food Safety certificate, Keno basic Training, Keno Advanced Training, Armed robbery Survival Skills, CLO, TAB compliance

Timeline

Manager's Assistant

Beach House/ Carriers Arms
10.2013 - 03.2024

Gaming Attendant

Hervey Bay Rsl

Duty Manager

Bayswater Bar and Grill

Diploma In Hospitality - Hospitality Management

Cta

Cert 3 Hospitality Operations - Hospitality

TAFE QLD
Christine J Allen