CHRISTO CHRISTOPHIDIS
Melbourne
Summary
Experienced professional with an excellent background in multiple food & beverage hospitality business ownership, team leadership and mentorships. Known for being outgoing, hardworking, and reliable. A community leader. Leveraging excellent skills in multitasking, problem-solving, and delivering exceptional team accomplishments through profitable outcomes for all SME’s, high level customer service outcomes, delivering strong team leadership skills and achieving positive outcomes through KPI’s. Developed a strong SME business understanding in representing the sector of City of Monash businesses by Chairing the chambers of commerce, a NFP Association business chambers- Glen Waverley Traders Association. Continuing to manage small businesses and extended services through consultation services to multiple businesses in the F&B sector. Effectively manage personnel and business operations to handle demanding hospitality needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Food & Beverage Hospitality Consultancy
CCLS Investments
01.2023 - Current
- Established clear performance expectations for staff members based on their individual job roles responsibilities while providing constructive feedback improvement areas during regular performance evaluations meetings discussions regarding personal career goals aspirations within hospitality industry
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Offering extensive transfer of knowledge to business owners and upper management in effective solution centric manners
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
OWNER | CO FOUNDER
Ripponlea Food & Wine Cocktail Bar & Restaurant
03.2014 - Current
- Managed day-to-day business operations.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
President, Board of Directors
Glen Waverley Traders Association- NFP
02.2009 - 01.2024
- Enhanced operational efficiency by implementing new technologies or systems that streamlined workflows or improved data management capabilities throughout the small business network.
- Directed crisis management response plans during challenging situations through Covid 2019-2023 to minimize negative impacts on the organization''s reputation and the businesses reputations
- Established Marketing Levy (2022-2027) through lobbying and extensive and robust negotiations with City Of Monash accomplishing over 220 rateable properties to raise much needed funds for the promotion and management of the Associations needs and requirements.
- Increased public awareness of the organizations mission through targeted marketing campaigns and community outreach events.
- Promoted diversity and inclusion within the organization through targeted efforts in hiring practices, programming choices, or partner engagements.
- Improved organizational efficiency by streamlining processes and overseeing strategic planning initiatives.
- Developed robust partnerships with external stakeholders to foster collaboration and further the Associations outcomes through City Of Monash and State Government of Victoria
OWNER / CO FOUNDER
Mocha Jo's Restaurant
12.1999 - 10.2023
- market leader opening first breakfast lunch and dinner venue in the shopping strip
Education
Certificate IV - Estate Agency
Swinburne University of Tech
Melbourne, VIC12.1995
High School Diploma -
Caulfield Grammar School
St. Kilda, VIC11.1991
Skills
AICD qualified member
Excellent Communication
Multitasking Abilities
Financial Management Understanding
Customer Service
Confidentiality & Integrity
Compliance Management
Interpersonal Skills
Expert Food & Bev Advisor
Relationship Building
Adaptability & Flexibility
State
VIC
City
Melbourne
Personal Information
Title: SME - FOOD & BEVERAGE EXPERT | MENTORSHIPS
References
Steve Dimopoulos MP- steve.dimopoulos@parliament.vic.gov.au
Andi Diamond CEO Monash City Council - andi.diamond@monash.vic.gov.au
Peter Panagakos - Director of City Development - peter.panagakos@monash.vic.gov.au>
Alex Hume- Ashburton Traders Association- alexhume@bigpond.net.au
Certification
- Foundations of Directorship, AICD - 2024
- Victorian Drivers License - Current
Languages
Greek
Timeline
Food & Beverage Hospitality Consultancy
CCLS Investments
01.2023 - Current
OWNER | CO FOUNDER
Ripponlea Food & Wine Cocktail Bar & Restaurant
03.2014 - Current
President, Board of Directors
Glen Waverley Traders Association- NFP
02.2009 - 01.2024
OWNER / CO FOUNDER
Mocha Jo's Restaurant
12.1999 - 10.2023
Certificate IV - Estate Agency
Swinburne University of Tech
High School Diploma -
Caulfield Grammar School
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