Summary
Overview
Work History
Skills
Websites
References
Discretion note
Affiliations
Timeline
Generic
Christo Nurtsis

Christo Nurtsis

Newcastle,NSW

Summary

Dynamic Chief Sales Officer with a proven track record at RedeemX, adept in solution selling and client relationship management. Spearheaded innovative business opportunities, leading a team of 30+ to enhance CXM software integration. Excelled in key account development and motivational leadership, driving continuous improvements and fostering robust client relationships.

Overview

18
18
years of professional experience

Work History

Chief Sales Officer

RedeemX
10.2015 - Current
  • Company Overview: RedeemX is a leader in CXM software and services for membership based gaming venues, providing customer intelligence software to engage customers and help clients deliver a personalised customer experience
  • Integrating with systems from Konami, Aristocrat, EBET, IGT, Global and MAX Gaming as well as POS Systems like SwiftPOS, H&L, BEPOZ, TASK Retail, SENPOS, the CXM platform has evolved and encompassed a lot of never before possible functionality to a heavily regulated industry
  • During my extensive time at RedeemX I have created and developed new business opportunities with my soft skills
  • Being part of a company that offers something truly unique and continues to develop technology has ensured for me there is constant evolution, both personally and professionally
  • I have been leading and training a local operational team and offshore development team of over 30 people while at RedeemX as well as managing
  • We have been constantly providing value to the software we develop by understanding the needs of the client and the limitations of their existing systems
  • By identifying those gaps, we are able to fill them with bespoke development to provide efficiency and automation swiftly and then grow the ecosystem piece by piece without major disruption and change to the existing operation
  • RedeemX is a leader in CXM software and services for membership based gaming venues, providing customer intelligence software to engage customers and help clients deliver a personalised customer experience
  • Integrating with systems from Konami, Aristocrat, EBET, IGT, Global and MAX Gaming as well as POS Systems like SwiftPOS, H&L, BEPOZ, TASK Retail, SENPOS, the CXM platform has evolved and encompassed a lot of never before possible functionality to a heavily regulated industry

Service and Sales Manager

Independent Gaming
02.2007 - 10.2015
  • During my time at IG I was responsible for different aspects of the business at different times
  • Creating and finding new business opportunities, I drove relationships with many levels of our clients organisations from floor staff to gaming managers through to CEOs and Board Members
  • During my time in sales IG purchased Unidessa and we took over the responsibility of game design and approval for the NSW market
  • As Service Manager I was responsible for overseeing the servicing and maintenance of more than 7,000 electronic gaming machines across NSW with a team of 25 technicians
  • As well as the installation and maintenance of Jackpot Systems and Player Loyalty Systems from our own brand and also from numerous other industry suppliers like EBET, Aristocrat, IGT and Paltronics
  • As a regional area manager with a strong focus on building customer relationships, I was responsible for the recruiting and training of new and existing staff, management of large scale installations, as well as sales and consulting for our key clients

Skills

  • Solution selling
  • Sales presentation
  • Key account development
  • Client relationship management
  • Performance management
  • Positive and upbeat
  • Continuous improvements
  • Employee motivation
  • Key account management
  • Verbal and written communication
  • Price quote preparation
  • Motivational skills
  • Relationship building
  • Product and service management
  • Proposal development
  • Rapport and relationship building
  • Product knowledge
  • Direct sales
  • Decisive

Websites

References

  • Chris Dunn, 0413 096 377, General Manager, Strathfield Sports Club
  • Ben Channels, 0409 162 487, Head of Gaming and Digital, The Star Group
  • Ian Clayton, 0425 377 352, Senior Applied Intelligence Consultant

Discretion note

As my industry is closed loop I appreciate your discretion.

Affiliations

  • Power Lifting - Successfully competing in North Island and Northland competitions in NZ.
  • Karate - Continuing growth in Australia taking up Karate and competing locally in tournaments.

Timeline

Chief Sales Officer

RedeemX
10.2015 - Current

Service and Sales Manager

Independent Gaming
02.2007 - 10.2015

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Christo Nurtsis