Christopher Batten
Merrylands,NSW
Summary
Dedicated Customer Service Specialist with a proven track record at Tyro Payments Limited, enhancing customer satisfaction through effective complaint resolution and CRM software expertise. Recognized for fostering strong customer relationships and improving service delivery by leveraging process optimization techniques. Strong communication skills and ability to manage multiple tasks have consistently driven operational efficiency and positive outcomes. Committed to delivering timely solutions that address customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Tyro Payments Limited
Sydney, NSW
07.2023 - 12.2024
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Addressed customer questions and concerns regarding products and services.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Crew Member
McDonald's
Merrylands, NSW
06.2021 - 07.2023
- Maintained positive working relationship with fellow staff and management.
- Maintained a clean and organized work area throughout shift.
- Monitored expiration dates on food items for freshness assurance.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Developed positive customer relationships through friendly greeting and excellent service.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Trained new team members using approved training materials and information.
- Worked hard to learn required tasks quickly to maximize performance.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Participated in regular training sessions to improve product knowledge and service skills.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Addressed customer needs, responding to specific requests.
Education
Bachelor of Animation Degree - Animation, Short Movies
UTS
Sydney, NSW01-2023
Higher School Certificate -
Merrylands High School
Merrylands12-2021
Skills
- Integrity and Dependability
- Optimistic Mindset
- Commitment to Continuous Learning
- Effective Complaint Resolution
- Effective Issue Management
- Customer relationship management (CRM)
- Customer-Centric Phone Interaction
- Customer Relations
- Excellent written and oral communication
- Good communication skills
- Team Collaboration
- Proficient in Multitasking
- Complex Problem-solving
- Teamwork and collaboration
- Efficient Data Input
- Adhering to Guidelines
- Effective Email Correspondence
- Strong Interpersonal Skills
- Professional Phone Communication
- Meticulous Attention to detail
- Cleaning
- Point-of-sale system
- Task prioritization
- Heavy lifting
- Collaboration and team player in fast paced Kitchen
- Safety
- Taking directions
- Multitasking
Affiliations
- Social gatherings with Family & Friends
- Movies
- Drawing
- Reading
- Gaming
Accomplishments
2023 - Tyro Team Awards for outstanding customer survey results
2021 - U@Uni (UTS Sydney) Graduation Award
2021 - Outstanding school attendance award
2021 - School Service Award for outstanding services to the school community
2020 - Outstanding school attendance award
2020 - School Service Award for outstanding services to the school community
2019 - Designed Major Artwork for school posters safe respectful responsible
learners
2019 - Outstanding school attendance award
2019 - Principles Award - Most improved Learner
2018 - Outstanding school attendance award
2018 - Principles Award - Safe Respectful Award
2018 - Year Advisor Award
2017 - Year Advisor Award
Timeline
Customer Service Specialist
Tyro Payments Limited
07.2023 - 12.2024
Crew Member
McDonald's
06.2021 - 07.2023
Bachelor of Animation Degree - Animation, Short Movies
UTS
Higher School Certificate -
Merrylands High School
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