Chris Berry
Raymond Terrace,NSW
Summary
Experienced Senior Project Officer adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.
Has a deep understanding of the legislative landscape and the industry being administered, and has experience in acting as Manager Title Assessments at various stages throughout the last 18 months.
Overview
9
9
years of professional experience
Work History
Senior Project Officer
Department Of Regional NSW
06.2020 - Current
- Manage day to day operations of the Titles and Customer Operations team, involving front-end service delivery and administrative assessment and processing of all Titles applications. Over 90% of applications are processed within targeted timeframes to ensure TA can meet end to end KPIs.
- Work closely with broader Titles Assessments team and other areas of MEG to assist with the accurate and timely administration and ongoing assessment of mining and exploration titles in New South Wales.
- Co-ordinates all responses to enquiries received to the central A&S mailbox. Currently receiving ~700 emails per month.
- Contribute to multiple business improvement and policy initiatives as a subject matter expert, representing various areas of the larger Assessments and Systems team
Project Officer
Department Of Regional NSW
12.2016 - 06.2020
- Conduct administrative and legislative assessments of all Titles applications lodged to MEG, ensuring applications were compliant and complete before sending on for expert qualitative assessment.
- Championed customer service across A&S and MEG. Developed and deepened relationships with key internal and external stakeholders.
- Act as one of the primary contacts for ad hoc Departmental enquiries and data interpretation due to my understanding of the business and our systems
- Contribute to multiple business improvement and policy initiatives as a subject matter expert, representing various areas of the larger Assessments and Systems team
Branch Manager
Newcastle Permanent Building Society
03.2015 - 12.2019
- Maintained oversight of all audit requirements of the business, ensuring the branch maintained a 100% audit score for the duration of my tenure.
- Created strategies to develop and expand existing employee skills, effectively coaching 9 staff members in sales, customer service and technical skills.
- Launched an organisation-wide employee recognition improvement initiative aimed at developing real world strategies for improving the recognition of staff. The initiatives are still in use today.
- Led and managed staff through both formal and informal performance management processes in order to identify and rectify underperformance of staff.
Education
Advanced Diploma of Leadership And Management - Business Management
TAFE NSW
Tighes Hill, NSW08.2016
Skills
- Relationship Building and Networking
- Data Management and Interpretation
- Knowledge of Relevant Legislation and Process
- Experience in Systems Development and Analysis
- Positive Reputation with Internal and External Customers/Stakeholders
- Eye for Detail
- Experience in Coaching and Managing Teams
Timeline
Senior Project Officer
Department Of Regional NSW
06.2020 - Current
Project Officer
Department Of Regional NSW
12.2016 - 06.2020
Branch Manager
Newcastle Permanent Building Society
03.2015 - 12.2019
Advanced Diploma of Leadership And Management - Business Management
TAFE NSW
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