Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

CHRISTOPHER CARDONA

Store Manager / coach and mentor
Box Hill,Australia

Summary

Dynamic leader with a proven track record at Aldi Stores, enhancing operational efficiency and team performance through strategic thinking and effective communication. Excelled in customer service management and problem-solving, significantly reducing staff turnover and fostering a collaborative environment. Skilled in inventory management and staff mentoring, driving positive outcomes and store profitability.

Overview

23
23
years of professional experience

Work History

Store Manager

Aldi Stores
06.2002 - Current
  • - Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • - Manage inventory control, cash control, and store opening and closing procedures.
  • - Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • - Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • - Assist with hiring, training and mentoring new staff members.
  • - Improved customer satisfaction through staff training in customer service and product knowledge.
  • - Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • - Complete point of sale opening and closing procedures.
  • - Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles.
  • - Maximized sales by creating innovative visual merchandising displays and store layouts.
  • - Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • - Approved regular payroll submissions for employees.
  • - Reconciled daily sales transactions to balance and log day-to-day revenue.
  • - Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
  • - Foster positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • - Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • - Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • - Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • - Increase store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • - Ensure compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Section Leader

Aldi Stores
09.2018 - 09.2020
  • - Mentored junior staff members, contributing to their professional development and enhancing team performance overall.
  • - Planned tasks to optimize team output utilization of team member skills and capabilities.
  • - Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
  • - Collaborated with management to develop strategic plans that aligned with company objectives.
  • - Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
  • - Conducted thorough evaluations of team members’ performances, providing constructive feedback for improvement.
  • - Supervised, encouraged and evaluated cross-functional teams, coaching and empowering team members to meet production goals.
  • - Developed production schedules to maintain sufficient staff coverage.
  • - Established clear expectations for each team member, driving accountability for results achieved individually as well as collectively within the group setting.
  • - Liaised with manager to discuss adverse trends and identify and resolve production issues.
  • - Improved overall team performance with regular coaching, feedback, and mentoring sessions.

Education

Year 10 -

Chifley College Senior Campus
Mount Druitt, NSW

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store Operations
  • Training and Mentoring
  • Team Leadership
  • Inventory Management
  • Store Merchandising
  • Cash Management
  • Shift Scheduling
  • Recruitment and Hiring
  • POS Systems
  • Staff Supervision
  • Team Motivation
  • Supply Ordering
  • Policies and Procedures
  • Payroll Management
  • Project Management
  • Financial Operations Management
  • Multitasking and organization
  • Customer relations
  • Problem-solving
  • Customer service
  • Outstanding communication skills
  • Team building and leadership
  • Recruiting and hiring
  • Policies and procedures
  • Loss prevention
  • Coach and mentor
  • Store opening and closing

Timeline

Section Leader

Aldi Stores
09.2018 - 09.2020

Store Manager

Aldi Stores
06.2002 - Current

Year 10 -

Chifley College Senior Campus

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CHRISTOPHER CARDONAStore Manager / coach and mentor