CHRISTOPHER CARDONA
Store Manager / coach and mentor
Box Hill,Australia
Summary
Dynamic leader with a proven track record at Aldi Stores, enhancing operational efficiency and team performance through strategic thinking and effective communication. Excelled in customer service management and problem-solving, significantly reducing staff turnover and fostering a collaborative environment. Skilled in inventory management and staff mentoring, driving positive outcomes and store profitability.
Overview
23
23
years of professional experience
Work History
Store Manager
Aldi Stores
Mount Druitt, NSW
06.2002 - Current
- - Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- - Manage inventory control, cash control, and store opening and closing procedures.
- - Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- - Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- - Assist with hiring, training and mentoring new staff members.
- - Improved customer satisfaction through staff training in customer service and product knowledge.
- - Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- - Complete point of sale opening and closing procedures.
- - Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles.
- - Maximized sales by creating innovative visual merchandising displays and store layouts.
- - Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- - Approved regular payroll submissions for employees.
- - Reconciled daily sales transactions to balance and log day-to-day revenue.
- - Maximize sales and minimize shrinkage through excellent customer service and adherence to standard practices.
- - Foster positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- - Optimize labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- - Oversee loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- - Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- - Increase store profitability by implementing cost-saving measures and efficient inventory management strategies.
- - Ensure compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Section Leader
Aldi Stores
Minchinbury
09.2018 - 09.2020
- - Mentored junior staff members, contributing to their professional development and enhancing team performance overall.
- - Planned tasks to optimize team output utilization of team member skills and capabilities.
- - Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
- - Collaborated with management to develop strategic plans that aligned with company objectives.
- - Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
- - Conducted thorough evaluations of team members’ performances, providing constructive feedback for improvement.
- - Supervised, encouraged and evaluated cross-functional teams, coaching and empowering team members to meet production goals.
- - Developed production schedules to maintain sufficient staff coverage.
- - Established clear expectations for each team member, driving accountability for results achieved individually as well as collectively within the group setting.
- - Liaised with manager to discuss adverse trends and identify and resolve production issues.
- - Improved overall team performance with regular coaching, feedback, and mentoring sessions.
Education
Year 10 -
Chifley College Senior Campus
Mount Druitt, NSWSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Operations
- Training and Mentoring
- Team Leadership
- Inventory Management
- Store Merchandising
- Cash Management
- Shift Scheduling
- Recruitment and Hiring
- POS Systems
- Staff Supervision
- Team Motivation
- Supply Ordering
- Policies and Procedures
- Payroll Management
- Project Management
- Financial Operations Management
- Multitasking and organization
- Customer relations
- Problem-solving
- Customer service
- Outstanding communication skills
- Team building and leadership
- Recruiting and hiring
- Policies and procedures
- Loss prevention
- Coach and mentor
- Store opening and closing
Timeline
Section Leader
Aldi Stores
09.2018 - 09.2020
Store Manager
Aldi Stores
06.2002 - Current
Year 10 -
Chifley College Senior Campus