Christopher Chang
COLLINGWOOD,VIC
Summary
Attentive Steward with 28 years of experience and background in Airline, including 7 years as steward to the Governor of Victoria. Friendly, helpful and engaged to plan ahead and always be organized. Successful at managing multiple tasks in high end setting.
Organized Dining Room Attendant offering years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Steward
Department Of Premier And Cabinet
Goverment House Melbourne
06.2017 - Current
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Enhanced satisfaction by providing exceptional service and attending to needs of the Governor and her distinguished guests.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Displayed strong attention to detail when setting tables according to established guidelines and event themes.
Corporate Suites Supervisor
Melbourne Cricket Ground - Delaware North
Melbourne, VIC
10.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted routine inspections to check quality and compliance with established specifications.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Solicited customer feedback to identify and improve on areas of weakness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
International Flight Attendant
QANTAS AIRWAYS LTD
Melbourne, VIC
07.1995 - Current
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured the safety of passengers by conducting pre-flight checks and adhering to strict safety protocols.
- Ensured safety and comfort of customers onboard aircraft.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Supported new flight attendant hires by sharing knowledge of international flight procedures, contributing to their successful integration into the team roles.
- Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
- Enhanced passenger comfort by promptly addressing concerns and providing personalized assistance during long-haul flights.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Completed pre-flight safety checks to reinforce passenger safety.
- Monitored cabin during flights and responded to passenger inquiries or issues.
Education
Certificate of Safety Training
Australian Maritime College
Launceston, TAS04.2024
Skills
- Cleaning
- Dishwashing
- Basic Housekeeping
- New Hire Training
- Sanitation Standards
- Hospitality
- Food safety knowledge
- Chemical Handling
- Supply Restocking
- Customer Assistance
- Silverware Polishing
- Guest Relations
- Wine pairing knowledge
- Table setting expertise
- Clear Communication
- Teamwork and Collaboration
- Safe Food Handling
- Problem-Solving
- Attention to Detail
- Flexible Schedule
- Kitchen Communication
- Time Management
- Safety awareness
- Employee Training
- Beverage Preparation
Timeline
Steward
Department Of Premier And Cabinet
06.2017 - Current
Corporate Suites Supervisor
Melbourne Cricket Ground - Delaware North
10.2014 - Current
International Flight Attendant
QANTAS AIRWAYS LTD
07.1995 - Current
Certificate of Safety Training
Australian Maritime College