Christopher Chellapen
Narre Warren,Australia
Summary
Dynamic and result-driven professional with extensive experience at Ironman 4 x 4, excelling in CRM management and customer service. Proven ability to resolve complex issues and build strong relationships, ensuring customer satisfaction and loyalty. Recognized for attention to detail and effective communication, consistently delivering high-quality support.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Call Agent
Ironman 4 x 4
Dandenong, Vic
01.2023 - 12.2025
- Managed inbound customer inquiries with professionalism and efficiency.
- Provided product information to assist customers in making informed decisions.
- Recorded customer interactions accurately in the CRM system.
- Collaborated with team members to resolve complex customer issues effectively.
- Developed strong relationships with repeat customers through effective communication skills.
Forklift Operator
Jobwire
Dandenong south, Vic
04.2019 - 11.2022
- Operated forklifts to move materials within warehouse efficiently.
- Loaded and unloaded shipments to ensure accuracy and safety.
- Inspected equipment daily for maintenance and safety compliance.
Warehouse Packer
Brown and watson
Knoxfield, Vic
01.2018 - 03.2019
- Packaged products accurately for shipment to meet company standards.
- Operated packaging machinery efficiently and safely during shifts.
- Inspected items for quality issues and ensured proper labeling.
Education
Diploma - Software Engineering
Torrens University
Narre Warren, Vic 01.2023 - 12.2024
Skills
- CRM management
- Customer service
- Product knowledge
- Complex issue resolution
- Problem solving
- Relationship building
- Attention to detail
- Data gathering
- Customer communications
References
References available upon request.
Timeline
Call Agent
Ironman 4 x 4
01.2023 - 12.2025
Diploma - Software Engineering
Torrens University
01.2023 - 12.2024
Forklift Operator
Jobwire
04.2019 - 11.2022
Warehouse Packer
Brown and watson
01.2018 - 03.2019