Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Christensen

Wynnum North,QLD

Summary

Professional dedicated to continuous growth and development, with a proven track record of enhancing inspection processes and ensuring product quality within the NDT sector.

Over 1.5 years, I have played a role in optimizing inspection accuracy and efficiency through a combination of visual and dimensional examinations, alongside the strategic utilization of ultrasonic, penetrant, and magnetic particle testing methods. I have also been involved in phased array, magnetic flux leakage and exposed to various tank and pressure piping inspections.

I've adeptly identified defects in service, and newly manufactured by employing Non-Destructive Testing (NDT) methods to uphold industry compliance and standards.

By meticulously adhering to established procedures and codes, I've not only maintained regulatory requirements but also facilitated streamlined reporting processes, providing engineering teams with clear and concise documentation for informed decision-making.

Moreover, my commitment to team empowerment has been evident in my role, where I've facilitated the onboarding of new technicians, ensuring they are proficient in NDT equipment and techniques.

This dedication to fostering a culture of knowledge sharing and efficiency has not only boosted team performance but also supported project completion timelines.

My expertise extends to conducting NDT on piping and vessels, where I've diligently inspected for discontinuities, cracks, and corrosion, contributing to the overall safety and integrity of operations. Through participation in process improvement initiatives, I've actively contributed to reducing lead times for inspections.

As I look to the future, I am eager to transition into a new role that challenges me to further leverage my skills and expertise in driving organizational success and innovation.

Overview

10
10
years of professional experience

Work History

NDT Technician

SRG Global
04.2023 - Current
  • Improved inspection accuracy by performing visual and dimensional examinations on various equipment and materials.
  • Reduced inspection time with the efficient use of ultrasonic, penetrant, and magnetic particle testing methods.
  • Contributed to increased product quality by identifying defects in raw materials and finished goods through NDT methods.
  • Assisted in maintaining industry compliance by adhering to established procedures, codes, and standards during inspections.
  • Streamlined reporting processes by creating clear and concise documentation of findings for engineering teams to review.
  • Boosted team efficiency by training new technicians on proper usage of NDT equipment and techniques.
  • Supported project completion timelines with timely execution of scheduled inspections and tests.
  • Participated in process improvement initiatives aimed at reducing lead times for inspections.
  • Maintained strong safety culture within the NDT department by adhering to established best practices and promoting awareness among team members.
  • Performed NDT on piping and vessels to inspect for discontinuities, cracks, corrosion.

Trainee NDT Support Technician

Alexo Services
08.2022 - 04.2023
  • Learned new materials, processes and programs quickly.
  • Attended training courses to build understanding of processes, techniques and industry.
  • Increased training efficiency by working closely with supervisor, trainers, asking questions, and giving honest, detailed feedback.
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions.
  • Shadowed senior team members to learn all related jobs.
  • Help senior technicians gather data.
  • Used coordination and planning skills to achieve results according to schedule.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Technical Support Technician/Account Manager, Inside Sales

BrokerEngine
03.2021 - 07.2023
  • Explain technical information in clear terms to non-technical clients to promote better understanding.
  • Responded to support requests from existing users and patiently walked individuals through basic troubleshooting tasks.
  • Maintain and build customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Create and document internal team processes for other customer success team members.
  • Training and supporting new Customer Success Specialists.
  • Documenting feature and product requests from clients to relay to appropriate product manager and development team.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.

CUSTOMER SERVICE OFFICER

ZEUS TECH SOLUTIONS
03.2020 - 10.2020
  • Onboarding and qualifying clientele for law firm specialising in personal injury claims.
  • Working within multiple communication channels, including phones, paper, and email.
  • Accurate data entry to assist the legal team for case management purposes.
  • Processing of various client documentation.
  • Liaising with various external partners.
  • Relaying advice provided from the legal team to clients
  • Contributed to almost 50% of the onboarding for all clients, while working in a team of 4.
  • Consistently met all quality expectations, During my time in this position, I was responsible for onboarding new potential clients for a personal injury law firm based in Western Australia while remotely working from the UK.

CUSTOMER SERVICE OFFICER

Australia Post
06.2018 - 10.2019
  • General tracking related enquiries for both consumers and businesses
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Case management and resolution support to major eCommerce partners.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.

SERVICE DELIVERY OFFICER

Australian Taxation Office
06.2016 - 05.2018
  • Sighting and processing documentations and applications..
  • Boosted customer experiences by delivering superior customer service.
  • Collected, arranged and input information into database system.
  • Troubleshooting with various ATO online portals.
  • Educating and providing our clients with the tools necessary to meet tax obligations.
  • Debt negotiation and risk assessment.
  • Complying with strict security protocols while handling sensitive and confidential client information.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Had the opportunity to assist with training and floor support for the graduate program.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.

Manufacturing and Calibration Technician

Transcale
01.2014 - 07.2014
  • Diagnosed, repaired and calibrated scales.
  • Managed informational database.
  • Maintained compliance with environmental standards.
  • Used programs and specialized software to understand and carry out tasks.
  • Conferred with personnel regarding details and implications of test procedures and results.
  • Recorded and interpreted data on parts, components and machinery.

Education

Liquid Penetrant Level 2 - Liquid Penetrant (Pending Certification Hours)

SRG Academy
Brisbane
05.2024

Certificate - Magnetic Particle Level 2

AINDT
Brisbane
04.2024

Ultrasonics Level 2 - Ultrasonic Testing (Pending Certification Hours)

SRG Academy
Mackay
11.2023

Certificate - Ultrasonics Level 1

AINDT
11.2022

Certificate 3 In Customer Engagement -

Institute of Advanced Business
Brisbane
2019

Certificate 3 In Logistics -

The Learning Collaborative
Brisbane
05.2015

High School Diploma -

Saint Edmund's College
Ipswich
2011

Skills

  • Self-Motivated
  • MS Office
  • Data Entry
  • Active Listening
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • PPE Compliance
  • Written Communication
  • Organization and Time Management
  • Interpersonal Communication
  • Multitasking Abilities
  • Radiography
  • Magnetic Particle Inspection
  • Liquid Penetrant Testing
  • Tank Inspection
  • Pressure Vessel Inspection
  • Visual Inspection Techniques

Timeline

NDT Technician

SRG Global
04.2023 - Current

Trainee NDT Support Technician

Alexo Services
08.2022 - 04.2023

Technical Support Technician/Account Manager, Inside Sales

BrokerEngine
03.2021 - 07.2023

CUSTOMER SERVICE OFFICER

ZEUS TECH SOLUTIONS
03.2020 - 10.2020

CUSTOMER SERVICE OFFICER

Australia Post
06.2018 - 10.2019

SERVICE DELIVERY OFFICER

Australian Taxation Office
06.2016 - 05.2018

Manufacturing and Calibration Technician

Transcale
01.2014 - 07.2014

Liquid Penetrant Level 2 - Liquid Penetrant (Pending Certification Hours)

SRG Academy

Certificate - Magnetic Particle Level 2

AINDT

Ultrasonics Level 2 - Ultrasonic Testing (Pending Certification Hours)

SRG Academy

Certificate - Ultrasonics Level 1

AINDT

Certificate 3 In Customer Engagement -

Institute of Advanced Business

Certificate 3 In Logistics -

The Learning Collaborative

High School Diploma -

Saint Edmund's College
Christopher Christensen