Christopher Clarke
Gulliver, Townsville
Summary
Dynamic Network Controller at Queensland Rail with a proven track record in network troubleshooting and effective incident management. Experienced with network infrastructure management policy and procedures which assists with resolution of network issues efficiently. Adept at fostering teamwork and enhancing operational efficiency. Committed to continuous improvement and mentoring junior staff for future success.
Overview
25
25
years of professional experience
Work History
Network Controller
Queensland Rail
10.2018 - Current
- Managed vendor relationships to negotiate contracts, secure cost-effective equipment purchases, and coordinate deliveries on time-sensitive projects.
- Mentored junior team members in networking concepts and best practices, fostering a culture of continuous learning among staff.
- Conducted thorough root cause analysis of network issues, leading to targeted improvements and long-term stability.
- Reduced downtime for critical systems with proactive monitoring and timely troubleshooting of network issues.
- Streamlined troubleshooting processes for faster resolution of connectivity issues and improved user satisfaction.
- Established effective incident response procedures that minimized downtime during unplanned events.
- Coordinated disaster recovery efforts, restoring vital services quickly after unexpected outages or security breaches.
- Monitored system performance and responded to alerts.
Platoon Sergeant
Australian Army
05.2000 - 10.2018
- Trained, supervised and organized uo to 50 soldiers and personnel.
- Collaborated with fellow NCOs to develop innovative tactics and strategies, resulting in improved mission outcomes.
- Promoted safety awareness within the platoon, significantly reducing accidents during training exercises and deployments.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Contributed valuable input during key decision-making processes as an integral member of the command team.
- Evaluated soldier performance regularly, providing constructive feedback that led to overall improvement in individual skills and abilities.
- Conducted thorough risk assessments prior to any operation or training exercise for optimal safety measures.
- Improved operational efficiency with meticulous resource management and logistical planning.
- Managed allocation and maintenance of equipment, ensuring optimal readiness for all missions.
- Conducted detailed after-action reviews to extract lessons learned, driving continuous improvement in tactics and strategy.
- Created contingency plans to address unexpected tactical scenarios.
Education
Queensland Rail
Australian Defence Force
Apprenticeship
Skills
- Network troubleshooting, monitoring and documentation
- Customer support
- Attention to detail
- Problem-solving and decisions making abilities
- Reliability and adaptability
- Proven ability to organize tasks
- Team work
- Strong verbal and written communication
- Strong organizational skills
- Quality assurance
Timeline
Network Controller
Queensland Rail
10.2018 - Current
Platoon Sergeant
Australian Army
05.2000 - 10.2018
Queensland Rail
Australian Defence Force
Apprenticeship
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