Christopher Clohessy
Dianella,WA
Summary
Driven by a strong work ethic and unwavering determination, committed to expanding skill set and advancing career. Proven track record of exceptional communication and time management abilities. Seeking role to fully leverage these talents. Eager to contribute expertise to dynamic organization that values effective communication and efficient time utilization.
Overview
18
18
years of professional experience
Work History
Building Services Manager
BGC Housing Group
01.2021 - Current
- Supervised staff of roughly 150 in day-to-day activities.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Ordered, maintained and distributed supplies and inventory.
- Established and maintained relationships with external vendors for prompt restocking of needed items and supplies.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Reviewed and oversaw construction and renovation projects.
- Prepared reports and schedules with accuracy.
- Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
Procurement Category Manager
BGC Housing Group
08.2020 - 01.2021
- Studied technical aspects of managed category to identify key quality attributes and cost containment levels.
- Mitigated business risk and improved lead times through thoughtful supplier network design.
- Monitored market to capitalize on latest trends.
- Fostered positive work atmosphere by acting and communicating collaboratively with vendors.
- Reduced business risk by improving contract coverage for suppliers in spend category.
- Researched, prepared for and led supplier negotiation process for managed category.
- Visited supplier offices and plants to investigate facilities and capacity to meet quality requirements, specifications and delivery dates.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
Site Start Supervisor
BGC Housing Group
01.2018 - 08.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors and sub-contractors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
Business Development Manager
Mercedes-Benz Diesel Motors
08.2016 - 01.2018
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
- Maintained accurate driver information for delivery scheduling.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
Estimator
Mercedes-Benz Western Pacific Autobody
07.2015 - 08.2016
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Assessed risks and uncertainties to identify potential challenges and prepare contingency plans.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Prepared insurance forms to indicate repair-cost estimates and recommendations.
- Created detailed assessments of damages to vehicles.
- Successfully negotiated settlements with claimants and insurers.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Service Advisor
Mercedes-Benz Diesel Motors
07.2013 - 07.2015
- Maintained high customer satisfaction standards to meet or exceed targets.
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated with parts department to determine availability of necessary components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Workshop and Service Manager
The Honda Shop / Marlin Power & Marine
07.2011 - 07.2013
- Direct leadership of all workshop staff including job scheduling and daily operations management
- Client liaison including front-line customer service, sales, job quotations, job hand over and follow up of motorcycle and marine equipment
- Management liaison including periodical reporting and progress meetings to ensure maximum workshop efficiency
- Preparation of part orders and correspondence with suppliers and distributors
- Recognize problems accurately and clearly describe them on the repair order
- Assign jobs to technicians based on skill level and current resource utilization
- Review work-in-progress to ensure quality and timeliness
- Occasionally assist technicians when they are having difficulty performing service work
- Open & close all customer paid, warranty, and internal repair orders
- Follow procedures for quick & efficient handling of warranty items, including tagging and proper storage of these items
- Familiar and efficient with all phases of the computer system required for service & parts management.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
Spare Parts Interpreter
The Honda Shop
07.2011 - 01.2012
- Identifying parts, components & consulting parts catalogues
- Advising customers on their parts needs
- Receiving and filling parts orders
- Invoice & order preparation/ administration
- Arranging dispatch of goods to clients.
Building Supervisor
Innovation Homes
10.2009 - 07.2011
- Scheduling, assigning, and supervising personnel in the custodial care of large buildings
- Enforcement of building and safety regulations
- Inspection of work for maintenance of proper standards
- Supervision of, and participation in, preventive maintenance and maintenance of buildings, including floors, walls, ceilings, doors, windows, locks, fixtures, and furniture
- Inspection of grounds, buildings, and equipment, noting need for repair and replacements and reporting same.
Sales Consultant
Amart All Sport Super Stores
07.2008 - 10.2009
- High level of customer service
- Stock management
- Training other employees
- Striving to reach individual targets and hourly productivity
- Provided support to our team, ensuring all sales and service objectives were met
- Working as a team to reach store targets and budgets.
Nightshift Supervisor
Go-Crete
07.2006 - 07.2008
- General administration of team
- Training of new employees
- Organizing staff roles and responsibilities
- Read and analyze plans for concrete use
- Calculate concrete amounts and data for clients
- Ordering concrete for clients
- Provided support to the team, ensuring all sales and service objectives were met
- Striving to reach production standards and targets
- Operate concrete machinery such as forklifts, load trucks, and gantry cranes.
Education
High School Diploma -
Kalamunda Senior High School
Kalamunda, WA12.1999
Skills
- Effective time management
- Team supervision and training
- Excellent customer and people skills
- Sound computer skills
- Highly motivated
- Strong work ethic
- Always willing to learn new skills and improve
- Staff Training and Development
- Staff Management
- Time Management
- Negotiation
- Team Player
- Emergency Preparedness
- Asset Management
- Policy Implementation
- Staff Development
- Contract Management
- Business Development
- Workforce Management
- Operations Management
- Business Administration
- Performance Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
Hobbies and Interests
- Playing Sport
- Spending time with Family and Friends
- Cooking
- Entertaining at home
- Watersports (Scuba Diving, Skin Diving, etc)
- Boating
References
- Michael Bartier - Executive General Manager, BGC Housing Group, 0431 427 545
- Luke Marai - Casada Pty Ltd, General Manager, 0409 372 649
- Robert Casamento, CBSW Tax & Financial Services, Director and Owner, 0412 902 448
Timeline
Building Services Manager
BGC Housing Group
01.2021 - Current
Procurement Category Manager
BGC Housing Group
08.2020 - 01.2021
Site Start Supervisor
BGC Housing Group
01.2018 - 08.2020
Business Development Manager
Mercedes-Benz Diesel Motors
08.2016 - 01.2018
Estimator
Mercedes-Benz Western Pacific Autobody
07.2015 - 08.2016
Service Advisor
Mercedes-Benz Diesel Motors
07.2013 - 07.2015
Workshop and Service Manager
The Honda Shop / Marlin Power & Marine
07.2011 - 07.2013
Spare Parts Interpreter
The Honda Shop
07.2011 - 01.2012
Building Supervisor
Innovation Homes
10.2009 - 07.2011
Sales Consultant
Amart All Sport Super Stores
07.2008 - 10.2009
Nightshift Supervisor
Go-Crete
07.2006 - 07.2008
High School Diploma -
Kalamunda Senior High School
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