Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Christopher Dice

Summary

Professional with comprehensive expertise in field operations, prepared for leadership and oversight responsibilities. Proven ability to drive team collaboration and adapt to dynamic environments. Skilled in project management, conflict resolution, and resource allocation. Valued for reliability, communication, and achieving targeted outcomes.

Overview

21
21
years of professional experience

Work History

Field Supervisor, Field Trainer, Mobile Technician

Lube Mobile Pty Ltd
07.2004 - Current
  • Delivered comprehensive training programs to enhance team knowledge and operational efficiency.
  • Mentored new employees, fostering a culture of continuous improvement and teamwork.
  • Collaborated with management to identify training needs and address skill gaps in workforce.
  • Resolved customer complaints effectively, maintaining high satisfaction rates and loyalty within the community.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Monitored service staff performance and provided feedback for improvement.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
  • Diagnosed and repaired electrical and mechanical issues in a variety of equipment.
  • Maintained detailed service records using digital management systems for tracking repairs.
  • Provided exceptional customer support by addressing inquiries and resolving concerns promptly.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.

Education

High School Diploma -

Salisbury State High School
Brisbane, QLD
12-1996

Skills

  • Team leadership
  • Safety and hazard management
  • Decision-making
  • Customer relations
  • Technical expertise
  • Employee management
  • Effective communication
  • Relationship building
  • Mechanical aptitude
  • Equipment safety verification
  • Task delegation
  • Operations planning

Accomplishments

    Over the years as a Mobile Technician, I have received multiple Silver Spanner, Manager's Recognition, and Most MGC's awards. 20 years of service with the company last year, and was also nominated for and completed the Lube Mobile Manager's Program earlier this year with outstanding results.

Timeline

Field Supervisor, Field Trainer, Mobile Technician

Lube Mobile Pty Ltd
07.2004 - Current

High School Diploma -

Salisbury State High School

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Christopher Dice