Summary
Overview
Work History
Education
Skills
Timeline
Areas of Expertise
Generic

Christopher Engel

28 Bundella, Ave, Lake Cathie

Summary

Building services and management with comprehensive experience in managing and optimizing facility operations. Known for a strong focus on team collaboration and delivering results through strategic planning and hands-on problem-solving. Adept in service management, maintenance protocols, and ensuring compliance with safety regulations. Reliable and adaptable, consistently meeting changing needs and client expectations. Methodical about checking work and correcting concerns.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills,written and oral. Poised to contribute to team success and achieve positive results. Ready to tackle new projects and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Business Entrepreneur

Self-employed
06.2019 - Current



  • Conducted market research to identify industry trends and opportunities.
  • Provided support in project management tasks, ensuring timely completion.
  • Developed documentation for best practices and process improvements.
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
  • Implemented CRM systems to enhance client engagement and retention.
  • Led negotiations for clients, securing favourable terms and conditions.
  • Built strong relationships with clients by consistently delivering actionable insights.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Devised and implemented processes and procedures to streamline operations.

Business Development Manager-Healthcare Technology

Acetek Pty Limited
05.2017 - 05.2019
  • Daily planned site visits with subcontractors providing low-voltage systems, electrical services on customer-contracted sites and new developments for building and construction companies. This would include data racks, fibre optics, network switches, wifi equipment and security access control, IP driven cctv cameras. These services and site management was provided to the likes of Uniting Care, Whiddon, Baptist Care and multiple Government Hospitals as examples of managed sites we were contracted to by Service Level Agreement and tenders awarded.
  • Liaise with site managers and walk throughs with projects commenced and curate project progress.
  • Meet with project managers,clients and builders assigned to New South Wales Health for site updates and briefs.
  • Site audits for purpose of budgets and site upgrades in technology services, access control,matv, cctv and nurse call.
  • Manage documentation for government hospitals for asset management in systems on various sites.
  • Design and document proposals for presentation, tenders as per request.
  • Manage trades on site for interface of fire panel alarm interface to our patient alarm response systems.
  • Developed and implemented strategic partnership initiatives to enhance market offering.
  • Identified new business opportunities through market research and competitive analysis.
  • Led cross-functional teams to execute business development projects, ensuring alignment with organizational goals.
  • Streamlined client onboarding processes, improving customer satisfaction and retention rates.
  • Presented quarterly business reviews to executive leadership, highlighting achievements and areas for improvement.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Reached out to potential customers via telephone, email, and in-person inquiries daily.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Kept meticulous client notes and updated account information in company databases.
  • Secured high-value accounts through persistent and strategic outreach efforts.
  • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
  • Participated in trade shows and conferences to network and generate leads.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase the return customer base.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.


Senior Field Engineer Officer

Alexys Australia
09.2016 - 05.2017
  • Led field operations, ensuring compliance to contracted works on multiple sites and new builds for Aged Care facilities and private hospitals.
  • Meeting with clients on new sites on walk throughs to manage works on site and variation changes to existing work.
  • Managed installation and maintenance of complex systems where subcontractors would be running data network cabling, fibre optics, matv and access control.
  • Hands on system testing with sub-contractors to match site plans and specifications on systems.
  • Coordinated project timelines and resource allocation to meet client requirements effectively.
  • Commissioning of data network topologies,fibre optic connectivity, cctv ip and analogue setup, matv and nurse-call as primary market offerings. Access control and door entry systems.
  • Data rack builds across large site builds and upgrades.
  • Monitored construction methods and installations, inspection and testing.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints. Proper documentation on completed site visits and stock management.
  • Established rapport with clients and building managers with open lines of communication and addressing concerns promptly and professionally.
  • Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability across NSW.
  • Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
  • Reduced downtime with proactive maintenance and regular equipment inspections.
  • Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
  • Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
  • Identified any key changes to project that could affect cost, completion date and customer relationship.
  • Streamlined communication between team members, resulting in improved and faster problem resolution.
  • Enhanced system reliability by conducting regular maintenance checks and promptly addressing any identified issues on client sites.
  • Achieved high-quality standards in equipment installation, rigorously adhering to industry best practices.
  • Utilized advanced diagnostic tools for troubleshooting equipment issues, significantly reducing repair times and operational interruptions.

Engineering and Services Manager

Tellen Systems (Pty Ltd) New Zealand
02.2015 - 06.2016
  • Managed client relationships to enhance service delivery and customer satisfaction on medical response systems we designed and commissioned across New Zealand's North and South Islands
  • Hands-on experience in the design and build of staff safety and duress systems for New Zealand Police, mental health facilities, Airport Customs Control International Arrivals (Auckland) and University of Waikato staff protection.
  • Remote management of system services to support district health boards on multiple contracted sites across New Zealand.
  • Managing installers and contractors where integration was necessary to interface various low voltage services to our managed services platform.
  • Developed training materials to onboard new staff and ensure consistent service quality.
  • Facilitated regular team meetings to discuss progress, challenges, and best practices in service management.
  • Developed strong relationships with key clients, subcontractors and ensuring long-term partnerships and repeat business opportunities.
  • Reduced employee turnover by creating a positive work environment with clear communication channels and regular feedback sessions.
  • Spearheaded initiatives aimed at reducing costs while maintaining high service standards across all functional areas of responsibility.
  • Established performance benchmarks for the team, motivating employees to meet client expectations on contracted government hospitals support for services we provided on a 24/7 basis.
  • Oversaw budgeting and financial planning for service department, achieving cost savings through streamlined operations.
  • Effectively managed vendor relations to secure competitive pricing on parts and supplies needed for daily operations and the effective despatch and arrival of equipment to sites.
  • Coordinated with other departments to maintain a streamlined and productive workflow.
  • Monitored service staff performance and provided feedback for improvement.
  • Met with customers to discuss service needs and viability of archaic systems vs cost-efficient upgrades.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with site maintenance officers in government organisations to maintain service level agreement and monitor stock levels of equipment for maintenance breakdowns.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Professional demeanour by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Projects and Customer Engagement Manager

Bell Solutions Limited
10.2012 - 06.2016
  • Developed tailored network and telecommunications solutions, security and IP-based systems, hardwired and wireless systems to meet diverse customer needs.
  • Site management services covered partnership agreements to support hospital electrical services, generator tests in the event of power cuts, fire alarm tests, exit lighting tests and control, medical response room to electronic displays and pagers tests, monthly system checks from rooms and documented reports. Access control checks and door egress fire checks to door release. Repairs and replacement of faulty devices by nominated contractors within short turnaround to meet site requirement.
  • Management of data racks and changeovers with new equipment by vendors and physical testing of computer systems to prove working status.
  • These services were contracted on a yearly basis to support private multi level buildings and individual contracted medical and skin clinics.
  • Management and commissioning of data cabling and fibre optic networks on multiple sites across New Zealand for the Department of Education. These included managing contractors for core drilling, electrical services, trenching and pipe laying. Various locations required new data racks, wall-mounted, managed switches and power boards with UPS Support.
  • Managed and provided contracted services for the roll out and commissioning of Free to Air and Satellite with set top box to Hills Antennae as a government backed initiative for older persons and disability persons. These included new cabling runs from roof top to in house tv locations across Auckland and customer training when completed.
  • Cultivated strong client relationships, enhancing customer satisfaction and retention.
  • Conducted thorough product demonstrations to effectively showcase service benefits.
  • Negotiated contracts with clients, ensuring favourable terms for both parties involved.
  • Implemented strategic account management plans for key clients to ensure consistent growth in revenues from existing customers.
  • Delivered exceptional customer service, maintaining long-lasting relationships with existing clients leading to repeat business and referrals.
  • Expanded customer base through effective networking and relationship building with potential clients.
  • Boosted client satisfaction by addressing their concerns promptly and offering tailored solutions for their telecommunications needs.
  • Participated in industry events, trade shows, and conferences to represent the company''s brand and forge new business connections.
  • Developed a thorough understanding of competitor offerings, enabling effective positioning of our products and services as the superior choice.
  • Secured high-value contracts through skillful negotiation tactics, ensuring profitability for both the company and clients.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Prepared pricing agreements and contracts to close sales.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Set up appointments with potential and current customers to promote new products and services.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Built professional sales presentations to promote services to groups of potential customers.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Interacted with problematic and challenging accounts and helping to build lasting rapport and boosting revenue opportunities.


Low Voltage Services - Projects Manager

Joe Coetzer Electrical
10.2007 - 10.2012
  • Managed customer sites and multiple subcontractors engaged in site works for either low-voltage services or electrical reticulation to construction plans.
  • These services would include electrical lighting and power distribution, 3-phase power inclusive of support infrastructure in warehouse and office areas for data centers, government archives, New Zealand Post Mail services , Customs Control for Freight Services - parcel control, Auckland Hospital multi level buildings.
  • As these were comprehensive contracted services, the managed aspects of build to implement time management plans for contractors scheduled to complete staged works through to completion.
  • CAD Drawings and product documentation as -builds for customer handovers and management records.
  • Manage and collate all subcontractor as -builds and walk through to scrutinise site requirements and work completed to standard.
  • Conducted comprehensive post-project evaluations to identify areas for improvement in future initiatives.
  • Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
  • Cultivated a positive work environment that fostered teamwork, innovation, and creative problem-solving among team members.
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Weekly staff meeting as well as safety talks and required weekly time sheets for projects.
  • Site visits and walk throughs with teams and customers.
  • Team management meetings on site to confirm products and location of these as per site plans.
  • Vehicle inspections and management on weekly basis.
  • Staff and subcontractor liaison on remote contracted sites.

Education

High School Diploma -

Valhalla Senior Secondary School
Cape Town, South Africa
12-1989

Skills

  • Cost estimation for construction projects
  • Pricing analysis for service trades
  • Services management for electrical, low-voltage services, office planning and infrastructure builds
  • Blueprint reading proficiency
  • Project planning and scheduling
  • Conducting toolbox talks
  • Coordination of trades on diverse construction sites
  • Client deliverable management
  • Management of trade activities
  • Project execution

Timeline

Business Entrepreneur

Self-employed
06.2019 - Current

Business Development Manager-Healthcare Technology

Acetek Pty Limited
05.2017 - 05.2019

Senior Field Engineer Officer

Alexys Australia
09.2016 - 05.2017

Engineering and Services Manager

Tellen Systems (Pty Ltd) New Zealand
02.2015 - 06.2016

Projects and Customer Engagement Manager

Bell Solutions Limited
10.2012 - 06.2016

Low Voltage Services - Projects Manager

Joe Coetzer Electrical
10.2007 - 10.2012

High School Diploma -

Valhalla Senior Secondary School

Areas of Expertise

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Christopher Engel