Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Christopher Evans

Forest Hill,VIC

Summary

I am a motivated, proactive, and resilient team leader with over 10 years of experience in retail. I am passionate about creating a positive customer journey and thrive in fast-paced environments. My primary objective is to empower and support my team by fostering an atmosphere of trust, confidence, and motivation, ensuring that both co-workers and customers have the best possible experience. I excel in developing my team and driving operational success while continuously seeking ways to simplify processes and improve efficiency."

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

ALDI
08.2022 - Current
  • Operational Efficiency: Managed cash registers with precision, ensuring accurate transactions, balancing drawers daily, and minimising discrepancies. Oversaw opening and closing procedures, recommending improvements to enhance daily operational efficiency.
  • Store Presentation: Enhanced store appearance to drive sales by maintaining high standards of cleanliness and implementing strategic merchandise displays.
  • Leadership Support: Assumed store management responsibilities in the absence of the Store Manager, ensuring smooth operations and continuity of service.
  • Merchandising and Inventory Control: Contributed to effective merchandising strategies and inventory control measures, optimizing stock levels and product placement.
  • Staff Development: Supported staff training and development, fostering a knowledgeable and efficient team.
  • Compliance and Safety: Implemented and enforced policies and procedures to ensure compliance with Occupational Health and Safety standards.
  • Sales Analysis: Assisted the Store Manager in analysing sales data to identify trends, make informed decisions, and enhance overall store performance.
  • Issue Resolution: Conducted regular walkthroughs of store areas to proactively identify and resolve operational issues, ensuring a seamless shopping experience.

Trainee Store Manager

ALDI
07.2020 - 08.2022
  • Rapid Learning and Adaptation: Quickly assimilated new materials, processes, and programs, demonstrating a strong capacity to learn and adapt in a fast-paced retail environment.
  • Hands-On Training: Engaged in comprehensive on-the-job training, collaborating closely with supervisors and team members to gain practical experience and insights. Proactively sought guidance and asked pertinent questions to enhance understanding.
  • Professional Development: Attended targeted training courses to build a robust knowledge of retail processes, techniques, and industry standards, contributing to a solid foundation in store management.
  • Departmental Support: Assisted with various departmental tasks, supporting daily operations and gaining a comprehensive understanding of industry processes and store functions.

Operations Team Member

JB HI-FI
11.2019 - 07.2020
  • Efficient Stock Management: Ensured timely and accurate receipt, organisation, and delivery of stock, adhering to operations process controls and safety requirements.
  • Compliance and Safety: Maintained strict compliance with operational procedures, emphasising safe handling of products, proper use of equipment and machinery, and thorough incident reporting.
  • Collaborative Teamwork: Worked effectively as part of a team to deliver an exceptional experience for both in-store and online customers, fostering a positive and efficient work environment.
  • Back-of-House Optimization: Contributed to optimal back-of-house (BOH) space management, organization, stock flow, and product storage, enhancing overall operational efficiency.
  • Order Fulfillment: Managed order fulfillment processes, including delivery and click-and-collect services, by efficiently picking, packing, and dispatching products. Addressed order fulfillment inquiries in accordance with established procedures.

Deputy Manager

ALDI
10.2016 - 07.2020
  • Store Support: Managed store operations in the absence of the Store Manager, ensuring smooth day-to-day functionality.
  • Merchandising and Inventory: Assisted with merchandising and inventory tasks to maintain stock levels and product organization.
  • Safety Compliance: Helped enforce Occupational Health and Safety standards to ensure a safe work environment.
  • Team Development: Fostered a strong team culture that encouraged high levels of collaboration, employee satisfaction, and overall performance through proactive leadership and support.
  • Inventory Management: Conducted regular inventory counts to verify stock levels, resolve discrepancies, and forecast future inventory needs, ensuring accurate stock management.
  • Customer Service: Provided hands-on assistance to customers by assessing their needs, staying updated on consumer preferences, and addressing inquiries and issues with prompt and effective solutions.
  • Customer Relations: Maintained positive customer relations by proactively resolving problems and implementing successful corrective actions to enhance the overall customer experience.

Store Assistant

ALDI
05.2014 - 10.2016
  • Customer Transactions: Processed transactions at the cash register, accurately scanning items, managing payments, and issuing receipts.
  • Inventory Management: Supported inventory control through cycle counts, physical inventories, and reconciling stock discrepancies.
  • Customer Service: Delivered exceptional service by addressing customer concerns promptly and professionally, even in challenging situations.
  • POS Operation: Efficiently operated the POS system to handle payments and provide receipts, ensuring smooth transactions.
  • Team Collaboration: Worked collaboratively with team members to ensure seamless operations during peak periods and special events.
  • Store Efficiency: Contributed to store efficiency by maintaining accurate inventory records, restocking merchandise, and assisting with product organization.
  • Customer Assistance: Greeted customers, assisted in locating merchandise, and provided product recommendations based on customer needs.
  • Complaint Resolution: Addressed and resolved customer complaints effectively, turning potential negative experiences into positive outcomes.

Kitchen Hand

Upwey Belgrave RSL
06.2012 - 05.2014

Education

Diploma - Health Sciences

Deakin College
Burwood, VIC
11.2018

Certificate - First Aid & CPR

First Aid
Melbourne

High School Diploma -

Upwey High School
Upwey, VIC
01.2011

Skills

  • Strong team leadership and problem-solving capabilities with a proven ability to foster a positive, customer-focused culture Skilled at motivating and empowering team members to ensure seamless daily operations and an excellent customer experience
  • Solid understanding of operational metrics, including sales targets, staffing, and customer satisfaction Proactively identify areas of improvement and simplify processes to achieve goals and enhance efficiency while minimizing unnecessary costs
  • Experience across various work areas, from customer service to administration and coaching Excel at supporting co-workers, facilitating their development through coaching, mentoring, and feedback, ensuring team members are confident and capable in their roles

Personal Information

Date of Birth: 12/26/93

References

Available upon request

Timeline

Assistant Store Manager

ALDI
08.2022 - Current

Trainee Store Manager

ALDI
07.2020 - 08.2022

Operations Team Member

JB HI-FI
11.2019 - 07.2020

Deputy Manager

ALDI
10.2016 - 07.2020

Store Assistant

ALDI
05.2014 - 10.2016

Kitchen Hand

Upwey Belgrave RSL
06.2012 - 05.2014

Diploma - Health Sciences

Deakin College

Certificate - First Aid & CPR

First Aid

High School Diploma -

Upwey High School

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Christopher Evans