Results-driven professional with a robust background in customer service, consistently enhancing customer satisfaction rates through exceptional problem-solving and communication skills. Known for fostering strong client relationships and maintaining reliability in high-pressure situations while adeptly managing customer interactions to ensure positive outcomes. Self-motivated and adaptable, thriving in both independent and team-oriented environments, with a commitment to exceeding business goals and ensuring compliance with relevant regulations. Expertise in conflict resolution contributes to creating a collaborative team atmosphere that drives success.
Overview
28
28
years of professional experience
Work History
Principal Customer Service Advisor
QLD Department of Transport and Main Roads
11.2020 - 05.2025
Delivered accurate information and customer service for vehicle and vessel registration.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong customer relationships to encourage repeat business.
Answered inbound calls, chats and emails to facilitate customer service.
Used approved scripts to de-escalate angry customers during telephone interactions.
Coordinated with internal teams to ensure a timely and successful delivery of solutions according to client needs.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
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