Christopher Gatt
Windsor
Summary
Knowledgeable Automotive/Machinery Technician offering over 10 years of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs with Customer Service focus.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Liebherr Aus Maritime
08.2023 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Carried out Machine Refurbishments.
- Participated in Product training
- Travelled domestic and internationally to carry out Installs, service and maintenance.
- Dealings with customers directly
- Parts interpretation on all jobs when required
- Service and Administration work eg Machine reports, quoting, raising jobs, creating JSAs and SWMS
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Field Service Technician
Kalmar Equipment
09.2019 - 08.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance
protocols to customers. - Completed partial or full dismantling of equipment to quickly repair or
replace defective components and restore functionality. - Managed on-site and off-site installation, repair, maintenance and test
tasks. - Followed safety procedures to avoid injuries in field.
- Temporarily filled in as Field Service Supervisor.
Carried out Machine Refurbishments. - Participated in Product training
Travelled domestic and internationally to carry out Installs, service and
maintenance. - Dealings with customers directly
Parts interpretation on all jobs when required - Service and Administration work eg Machine reports, quoting, raising jobs
Field Service Technician
MLA Holdings
09.2017 - 09.2019
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Trained customers on equipment use after installation.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Explained and recommended service options to customers and detailed costs involved.
- Diagnosed and Repaired malfunctions to various equipment and machinery components.
- Delivered outstanding customer service on each field visit to meet corporate guidelines.
- Performed annual and preventive service maintenance and repairs on Forklifts, Electric transit vehicles, EWPS, earthmoving equipment and Train Shunters.
- Observed safety protocols in field to prevent injuries and accidents.
- Currently Maintaining and organizing 5 major customer locations with over 100pieces of equipment creating great revenue while keeping the customer ecstatic with our services.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Automotive Technician
Motorholics
09.2013 - 09.2017
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Performed on-site visual inspections and leveraged market, inventory and industry expertise to make strategic automotive purchases.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
- Troubleshot faults and devised successful solutions in a self-directed manner.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Apprentice Mechanic
Heartland Holden
09.2011 - 09.2013
- Watched advanced mechanics complete complex vehicle repairs.
- Maintained neat, organized and professional personal and bay appearance.
- Completed all available training to advance mechanical skills.
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Supported lead mechanic by completing routine repair work, including changing tires and batteries.
Education
High School Diploma -
Windsor High School
McGraths Hill, NSWCertificate 3 Automotive Mechanical Technology - Motor Mechanic
Western Sydney Tafe
Blacktown, NSWCertificate 3 Automotive Electrical Technology - Automotive Electrican
Western Sydney Tafe
Mt Druitt, NSWCertificate 2 Hybrid Vehicle Technology - Hybrid Vehicle Technican
Western Sydney Tafe
Blacktown, NSWSkills
- Work order management
- Troubleshooting and repair
- Training and Development
- Interdepartmental collaboration
- Quality assurance controls
- Safety protocol knowledge
- Attentive to detail
- High risk licenses LF/ EWP over 11m/ DG/ RB/ RI
- HR truck license
- Time Management
- Positive Attitude
- Problem-Solving
- Customer service
- Inventory management
- Self Motivated
- Punctual
Certification
Heavy Rigid License
EWP over 13m license
Forklift LF
White Card
Timeline
Field Service Technician
Liebherr Aus Maritime
08.2023 - Current
Field Service Technician
Kalmar Equipment
09.2019 - 08.2023
Field Service Technician
MLA Holdings
09.2017 - 09.2019
Automotive Technician
Motorholics
09.2013 - 09.2017
Apprentice Mechanic
Heartland Holden
09.2011 - 09.2013
High School Diploma -
Windsor High School
Certificate 3 Automotive Mechanical Technology - Motor Mechanic
Western Sydney Tafe
Certificate 3 Automotive Electrical Technology - Automotive Electrican
Western Sydney Tafe
Certificate 2 Hybrid Vehicle Technology - Hybrid Vehicle Technican
Western Sydney Tafe
Heavy Rigid License
EWP over 13m license
Forklift LF
White Card
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