Christopher Gatt
Windsor
Summary
Knowledgeable Automotive/Machinery Technician offering over 10 years of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs with Customer Service focus.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Service Technician
Liebherr Aus Maritime
2023.08 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
- Carried out Machine Refurbishments.
- Participated in Product training
- Travelled domestic and internationally to carry out Installs, service and maintenance.
- Dealings with customers directly
- Parts interpretation on all jobs when required
- Service and Administration work eg Machine reports, quoting, raising jobs, creating JSAs and SWMS
- Responded quickly to emergency maintenance requests for timely on-call support.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Field Service Technician
Kalmar Equipment
2019.09 - 2023.08
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Installed new equipment and explained operation and routine maintenance
protocols to customers. - Completed partial or full dismantling of equipment to quickly repair or
replace defective components and restore functionality. - Managed on-site and off-site installation, repair, maintenance and test
tasks. - Followed safety procedures to avoid injuries in field.
- Temporarily filled in as Field Service Supervisor.
Carried out Machine Refurbishments. - Participated in Product training
Travelled domestic and internationally to carry out Installs, service and
maintenance. - Dealings with customers directly
Parts interpretation on all jobs when required - Service and Administration work eg Machine reports, quoting, raising jobs
Field Service Technician
MLA Holdings
2017.09 - 2019.09
- Handled telephone support calls from customers to determine issues and provide effective solutions.
- Trained customers on equipment use after installation.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Explained and recommended service options to customers and detailed costs involved.
- Diagnosed and Repaired malfunctions to various equipment and machinery components.
- Delivered outstanding customer service on each field visit to meet corporate guidelines.
- Performed annual and preventive service maintenance and repairs on Forklifts, Electric transit vehicles, EWPS, earthmoving equipment and Train Shunters.
- Observed safety protocols in field to prevent injuries and accidents.
- Currently Maintaining and organizing 5 major customer locations with over 100pieces of equipment creating great revenue while keeping the customer ecstatic with our services.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Automotive Technician
Motorholics
2013.09 - 2017.09
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Examined and inspected damaged vehicles, estimating repair costs prior to performing service.
- Performed on-site visual inspections and leveraged market, inventory and industry expertise to make strategic automotive purchases.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
- Troubleshot faults and devised successful solutions in a self-directed manner.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Apprentice Mechanic
Heartland Holden
2011.09 - 2013.09
- Watched advanced mechanics complete complex vehicle repairs.
- Maintained neat, organized and professional personal and bay appearance.
- Completed all available training to advance mechanical skills.
- Pursued every available opportunity to learn systems operations, maintenance tasks and repair processes.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Supported lead mechanic by completing routine repair work, including changing tires and batteries.
Education
High School Diploma -
Windsor High School
McGraths Hill, NSWCertificate 3 Automotive Mechanical Technology - Motor Mechanic
Western Sydney Tafe
Blacktown, NSWCertificate 3 Automotive Electrical Technology - Automotive Electrican
Western Sydney Tafe
Mt Druitt, NSWCertificate 2 Hybrid Vehicle Technology - Hybrid Vehicle Technican
Western Sydney Tafe
Blacktown, NSWSkills
- Work order management
- Troubleshooting and repair
- Training and Development
- Interdepartmental collaboration
- Quality assurance controls
- Safety protocol knowledge
- Attentive to detail
- High risk licenses LF/ EWP over 11m/ DG/ RB/ RI
- HR truck license
- Time Management
- Positive Attitude
- Problem-Solving
- Customer service
- Inventory management
- Self Motivated
- Punctual
Certification
Heavy Rigid License
EWP over 13m license
Forklift LF
White Card
Timeline
Field Service Technician
Liebherr Aus Maritime
2023.08 - Current
Field Service Technician
Kalmar Equipment
2019.09 - 2023.08
Field Service Technician
MLA Holdings
2017.09 - 2019.09
Automotive Technician
Motorholics
2013.09 - 2017.09
Apprentice Mechanic
Heartland Holden
2011.09 - 2013.09
High School Diploma -
Windsor High School
Certificate 3 Automotive Mechanical Technology - Motor Mechanic
Western Sydney Tafe
Certificate 3 Automotive Electrical Technology - Automotive Electrican
Western Sydney Tafe
Certificate 2 Hybrid Vehicle Technology - Hybrid Vehicle Technican
Western Sydney Tafe
Heavy Rigid License
EWP over 13m license
Forklift LF
White Card
Similar Profiles
Chadd JonesChadd Jones
Service Technician at Liebherr AUS PTY LTDService Technician at Liebherr AUS PTY LTD
Faisal AbbasFaisal Abbas
Welder at LIEBHERR AL JAFAILWelder at LIEBHERR AL JAFAIL
KULJIT KAURKULJIT KAUR
ICT Support Engineer at Liebherr Pty Ltd AustraliaICT Support Engineer at Liebherr Pty Ltd Australia