Christopher Graham
Penrith,NSW
Summary
Seasoned IT professional with outstanding IT support skills with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in web application development planning and implementation.
Overview
7
7
years of professional experience
Work History
IT Manager
Dromana Estate Services
Tuerong , VIC
08.2018 - Current
- Met with users, vendors and technicians to determine computing requirements.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Developed data security and disaster recovery procedures.
- Provided company users with tech support for IT problems and account maintenance.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Assessed system needs, improved design processes and enabled systems to align more closely with business expectations.
- Developed 5 websites using WordPress and HTML programming languages.
- Established hosting for each website and completed go-live process by uploading sites to host account.
- Directed design, writing and production of page content to fulfill project demands and satisfy customer needs.
- Redesigned sites to enhance navigation and improve visual appeal.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Coded invoices and other records to maintain organized and accurate records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Performed financial calculations for amounts due, interest charges and balances.
- Received requests for IT support from external customers.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Provided in-person and remote IT support for all company-wide locations.
Software Developer
Steve Wesselink
Penrith, NSW
06.2017 - 08.2018
- Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
- Presented customers with project updates to assess satisfaction and gain feedback.
- Evaluated and implemented new technologies to maximize development efficiency.
- Engineered cross-platform software and exported system performance data.
- Recommended and executed plans to improve development tools and processes.
- Delivered code to meet functional or technical specifications.
- Utilized unit testing and other methods to enhance quality.
- Analyzed and tested applications prior to launch to remedy last minute issues.
- Drafted design objectives and system design documents.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Reviewed and modified unit and integration tests to improve software quality and reliability.
- Researched alternative solutions to problem spaces to decide best technical approaches.
- Liaised with QA testers to perform testing meeting various parameters.
- Developed production, test and beta websites using various software programs.
- Participated and contributed to best practices to drive software development lifecycle.
- Communicated complex computer information in terminology that non-technical individuals could easily understand.
- Met with stakeholders, product teams and customers throughout system development lifecycle.
- Designed front-end and back-end solutions for test-driven development.
- Informed project manager of milestone updates and provided detailed project reports.
Education
Bachelor of Information And Communications Technology (ICT) - Information And Communications Technology
Western Sydney University
Kingswood, NSW07-2018
Advance Diploma - Information Commucation Technology
TAFE
Mount Druitt, NSW06-2015
Diploma - Information Commucation Technology
TAFE
Kingswood, NSW06-2012
Cert 4 - Information Commucation Technology
TAFE
Kingswood, NSW12-2009
Cert 3 -
TAFE
Kingswood, NSW06-2009
Skills
- Risk mitigation planning
- Information confidentiality
- Team Collaboration
- Documentation And Reporting
- Technical Troubleshooting
- Quality Assurance
- Documentation Management
- Team Development
- Product Development
- Requirements Analysis
- Security Planning
- Software licenses and patches
- User Support
- Scope Definition
- Windows
- Project Planning
- Security improvements
- Staff hiring
- Problem-Solving
- Agile development methodologies
- Programming
- Software Development
- Active Directory knowledge
- Technology Integration
- Requirements analysis and design phases
- Code Review
- Hardware and software installation
- WEB Based languages (HTML, CSS, JavaScript) specialist
- Java specialist
- User Experience Design
- Technical Design Documentation
- Application Development
- Microsoft ASPNET
- Web Security
- Self-starter
- IT support
- Analytical and Critical Thinking
- Critical Thinking
- Working with Diverse People
- Remote assistance
- Application installations
- System Configuration
- Technical Analysis
- Technical Support
- Customer Education
- Troubleshooting skills
- Quality controls
- Technical Documentation
References
References available upon request.
Timeline
IT Manager
Dromana Estate Services
08.2018 - Current
Software Developer
Steve Wesselink
06.2017 - 08.2018
Bachelor of Information And Communications Technology (ICT) - Information And Communications Technology
Western Sydney University
Advance Diploma - Information Commucation Technology
TAFE
Diploma - Information Commucation Technology
TAFE
Cert 4 - Information Commucation Technology
TAFE
Cert 3 -
TAFE
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