Christopher Green
Sippy Downs,QLD
Summary
Dynamic leader with a proven track record at a federal government contract operating under the strict protocols of the privacy Act and the tax Act enhancing operational performance through optimized practices. Skilled in Quality Assurance Controls and Coaching Abilities. Excel in transforming teams into high-performing units by focusing on continuous personal improvement and staff development. Achieved significant improvements in process efficiency and employee motivation with a high rate of team retention.
Overview
31
31
years of professional experience
Work History
Circle Leader
Probegroup
01.2013 - Current
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained team flexibility and embraced change to adapt within dynamic work environments.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Led employee relations through effective communication, coaching, training, and development.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Aligned team goals and objectives with organizational strategy.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Community Liaison Officer
CPL
02.2010 - 01.2013
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Provided assistance by researching local issues, participating in events and creating action plans to tackle obstacles.
- Communicated with community members to assess concerns or current issues and identify corrective measures.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Coordinated and managed volunteer activities for community service projects.
Operations Supervisor
Rio Tinto
03.2002 - 01.2010
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Analyzed department metrics and performance and reported findings to management.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Produce Area Manager
Big Fresh
11.1993 - 12.2001
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Supervised 7 location managers, maintaining contractual, compliance and reporting requirements for all areas and assets.
- Transformed underperforming teams into productive, profitable teams.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
Education
BBA - Business Management
Southern Cross University
Lismore, NSW10.1996
Skills
- Quality Assurance Controls
- Continuous improvements
- Recruitment and hiring
- Process Improvement
- Coaching abilities
- Operations Management
- Staff Management
- Complex Problem-Solving
- Training and mentoring
- Staff Development
- Employee Motivation
Timeline
Circle Leader
Probegroup
01.2013 - Current
Community Liaison Officer
CPL
02.2010 - 01.2013
Operations Supervisor
Rio Tinto
03.2002 - 01.2010
Produce Area Manager
Big Fresh
11.1993 - 12.2001
BBA - Business Management
Southern Cross University
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