Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christopher Gualtieri

Clayton

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Kentucky Fried Chicken
02.2017 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.

Education

High School Diploma -

Wheelers Hill Secondary Collage
Wheelers Hill
10.2020

Certificate III - Retail

Focus Training Solution
10.2020

Diploma - Diploma of Justice

Homeglen
Glen Waverly
01.2022

Bachelor of Criminology Bachelor & Cyber Security -

Deakin University
Melbourne, VIC
05.2026

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Staff Management
  • Workload Management
  • Employee Scheduling
  • Recruiting and interviewing
  • Sales Strategies

Certification

  • First Aid Certificate - 2024
  • CPR Certificate - 2024

Languages

Greek
Elementary
English
Native or Bilingual

Timeline

Assistant Manager

Kentucky Fried Chicken
02.2017 - Current

High School Diploma -

Wheelers Hill Secondary Collage

Certificate III - Retail

Focus Training Solution

Diploma - Diploma of Justice

Homeglen

Bachelor of Criminology Bachelor & Cyber Security -

Deakin University

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Christopher Gualtieri