Christopher Ho
Glenroy
Summary
I am a dedicated freight forwarding professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I also have documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Air and Ocean Export Manager
Expeditors
09.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Business - International Business
RMIT University
Melbourne, VIC07.2010
Skills
- Operations Management
- Staff Development
- Expense Tracking
- Team Leadership
- Staff Management
- Customer Relationship Management (CRM)
Accomplishments
- Manage a team of 3 staff members.
- Scored highest in air export metrics in the South Pacific region at a 8 week score averaging 90%
- Brought on a clients that awarded the business 5000KG additional of tonnage through sales collaboration and operational excellence.
- Negotiated a 30% air rate reduction with a service provider to increase profits
Certification
● IATA Certified
● Employee of the Year 2020
● IMDG Certified for Transport of Dangerous Goods for Ocean Transport
● IATA DG Certified for Transport of Dangerous Goods for Air Transport
Timeline
Air and Ocean Export Manager
Expeditors
09.2010 - Current
Bachelor of Business - International Business
RMIT University
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